“Salesforce Announces Einstein GPT, the World’s First Generative AI for CRM”, 2023-03-07 (; backlinks):
Einstein GPT creates personalized content across every Salesforce cloud with generative AI, making every employee more productive and every customer experience better
Einstein GPT is open and extensible—supporting public and private AI models purpose-built for CRM—and trained on trusted, real-time data
Einstein GPT will integrate with OpenAI to provide Salesforce customers with out-of-the-box generative AI capabilities
The new ChatGPT app for Slack integrates OpenAI’s advanced AI technology [ChatGPT] to deliver instant conversation summaries, research tools, and writing assistance
- Salesforce Ventures’ $250 million Generative AI Fund will bolster startup ecosystem and development of responsible generative AI
…With Einstein GPT, customers can then connect that data to OpenAI’s advanced AI models out of the box, or choose their own external model and use natural-language prompts directly within their Salesforce CRM to generate content that continuously adapts to changing customer information and needs in real time. For example, Einstein GPT can generate personalized emails for salespeople to send to customers, generate specific responses for customer service professionals to more quickly answer customer questions, generate targeted content for marketers to increase campaign response rates, and auto-generate code for developers.