“Balancing Act: How to Capture Knowledge Without Killing It”, 2000-05 (; similar):
[background] Discusses the complexities involved in bringing creative ideas to market [knowledge management].
Implications for management; tendency of management to stifle creativity; importance of knowing what other members of a corporate community know; role that storytelling can play in corporate communication practices.
Several examples from the Xerox Palo Alto Research Center (PARC); improvisation in the work place [creation of Xerox Eureka, an early wiki/Q&A system]