Silk Road forums

Support => Technical support => Topic started by: bunnyburt on January 12, 2013, 10:59 pm

Title: Average waiting time for reply from SR support
Post by: bunnyburt on January 12, 2013, 10:59 pm
As the title say's what is the average waiting time for a reply from SR support ? First time I've had to e-mail them so wanted to know how long roughly it should take to get a reply, I e-mailed them about missing coins. I've read on here pin reset's can take a long time, like up to 2 weeks or so, really hope I'm not waiting that long as I'm starting to get a bit anxious about these missing coins. 
Title: Re: Average waiting time for reply from SR support
Post by: 5tealthlab5 on January 13, 2013, 12:44 am
i requested PIN reset info and got a reply 20 hours later, better than i expected.
Title: Re: Average waiting time for reply from SR support
Post by: bunnyburt on January 13, 2013, 02:25 pm
Got a reply now. Roughly had to wait 18 hours
Title: Re: Average waiting time for reply from SR support
Post by: Rowsdower on January 14, 2013, 04:39 pm
Are they helping you out?  I am pretty infuriated at the moment as yesterday I sent bitcoins to my account as usual and they still haven't showed up although the bitcoin client shows it went to the exact address shown on my account page and the transaction has plenty of confirmations.  What I'm saying is I did nothing wrong.  I have contacted support but am waiting to hear back what they are willing to do to help me out.  If I end up losing that money because the site is broken or something, I'm never using this site again although it was great while it lasted (and worked).
Title: Re: Average waiting time for reply from SR support
Post by: bunnyburt on January 14, 2013, 09:29 pm
Are they helping you out?  I am pretty infuriated at the moment as yesterday I sent bitcoins to my account as usual and they still haven't showed up although the bitcoin client shows it went to the exact address shown on my account page and the transaction has plenty of confirmations.  What I'm saying is I did nothing wrong.  I have contacted support but am waiting to hear back what they are willing to do to help me out.  If I end up losing that money because the site is broken or something, I'm never using this site again although it was great while it lasted (and worked).

Yeah they helped and put the coins in my account for me. Don't know why it took so long or what happened. People say get a new deposit address each time you make a deposit, have you been using same address over and over ? But anyways SR support should get back to you, just might take a day or 2.   
Title: Re: Average waiting time for reply from SR support
Post by: Rowsdower on January 14, 2013, 09:38 pm
I'm not worried anymore after the update from DPR and all the other threads that popped up today, clearly the situation affected a lot of people so I shouldn't single myself out in any way at this point.  I read that too that you're supposed to change your SR bitcoin address every time, they should put a little line on the account page which says that if it really is better for their system somehow.  I have been changing it pretty often just out of some kind of paranoia, usually every time but sometimes I might use it 2 or 3 times yet I've never had any issues before.  Normally it takes about 2 or 3 hours at most for money to get to my SR account and often it's quicker, the confirmations definitely happen faster at certain hours so it varies a little.

I feel bad for whoever has to read all the messages, can you imagine how many there must be?  Surely they're not going to be able to respond to every one if there will be as many as I think.  It's great that DPR posted the update on the situation here, for me it is enough for now:

http://dkn255hz262ypmii.onion/index.php?topic=106109.0