Silk Road forums

Market => Product offers => Topic started by: poundsign on May 28, 2012, 08:35 pm

Title: Public apology & shameless self promotion
Post by: poundsign on May 28, 2012, 08:35 pm
Hey guys,

As you know I'm a new vendor and have been trying to make a name for myself.  Things were going fantastic but I ran in to some growing pains and dropped the ball on a bunch of orders.  Nobody got cheated but a lot of people had to wait 4 days before they cancelled their order, and I ended up cancelling a lot of orders because I ran out of stock.

Things are fixed now, I've gotten 250 orders in the mail (of which 170 are finalized - every one 5/5, 100% feedback) and I would like to earn back the business of those people I caused inconvenience if they will let me.

So, for anyone who had their order cancelled by me or anyone who had to wait 4 days to cancel their own order I am extending an offer:  If you place an offer this week I will give you 25% more pills than you pay for at my cost.  IE, if you order 25 you receive 32. Also, I will put your pills in a new amber prescription bottle so that you have something legit looking to hold them in (the bottle wont have a label - I'm still working on that).

If you are one of those people that I messed up on feel free to place an order here:   http://silkroadvb5piz3r.onion/silkroad/user/81b5b10236

Make sure to put a note in the address bar that says "you owe me 20%" free to jog my memory or I will forget.

Thank you, I hope to earn back your future business and I intend for y service going forward to exceed your expectations!

- PS



Title: Re: Public apology & shameless self promotion
Post by: n0n00dz4u on May 28, 2012, 08:40 pm
Thats very generous of you :)

A lot of the vendors here on SR will screw over large amounts of customers and then run off with cash.

Very cool to see a vendor owning up to his mistakes and attempting to rectify them.

+1
Title: Re: Public apology & shameless self promotion
Post by: poundsign on May 29, 2012, 01:34 am
Thanks N0n!

BTW, to be clear nobody was cheated of a cent.  I didn't accept any orders (which means nobody was able to finalize).   

People just placed orders and waited 4 days only to get them cancelled.  I strive for excellent customer service and this fell short and this is my idea for how to make it up.

PS
Title: Re: Public apology & shameless self promotion
Post by: Andrewbud420 on May 29, 2012, 11:07 am
Nice.. I had my order cancelled.. I was rather cranky about it :P



It's all good..... Poundsign is a good man :)
Title: Re: Public apology & shameless self promotion
Post by: MeepMeep on May 29, 2012, 07:22 pm
I'm not sure how anyone could ever have a negative opinion of Pound. Even when he does something that pisses you off, he then goes on and not only corrects it, but then over compensates. He's like the Southwest airlines of SR.
Title: Re: Public apology & shameless self promotion
Post by: poundsign on May 29, 2012, 09:49 pm
LMAO that rocks.  Thanks!

This weekend was rough, over sixty packages went out this morning.  Every order over the weekend made it out today (and a few reships), with the exception of four I held back a day for safety reasons.

It does look like I indeed have the problem of shipping what's ordered solved.  Man is it a lot of work though.

PS
Title: Re: Public apology & shameless self promotion
Post by: Andrewbud420 on May 29, 2012, 10:08 pm
Less bigger orders.... :)
Title: Re: Public apology & shameless self promotion
Post by: Orchidandlove on May 29, 2012, 11:15 pm
Poundsign, you are a true gentleman and honest vendor, thank you for clarifying this on the boards. All of my orders have came through like gold and you have always accommodated me  ;)

Mucho gracias!!!!
Orchid
Title: Re: Public apology & shameless self promotion
Post by: ksquizzle on May 30, 2012, 01:07 am
This dude is the shit, I keep saying it, I hope people are listening.  Cannot go wrong with this vendor, at all, impossible.
Title: Re: Public apology & shameless self promotion
Post by: poundsign on May 30, 2012, 03:15 am
Man, it feels good to hear things like that K-S.

Title: Re: Public apology & shameless self promotion
Post by: Andrewbud420 on May 31, 2012, 11:13 pm
Good day :)
Title: Re: Public apology & shameless self promotion
Post by: tinytim on June 01, 2012, 06:34 am
Damn talk about a way to make it up.  Why didnt you cancel my order so I could get freebies! 
Title: Re: Public apology & shameless self promotion
Post by: Ksimo05 on June 01, 2012, 03:46 pm
Pound is a a man of finess.... He is riendly accomadating and truthul... im sure if i knew him IRL wed be buddies