Silk Road forums

Discussion => Security => Topic started by: dirtybiscuitzz718 on November 17, 2012, 04:17 pm

Title: BTC Never Made It to My Accnt?
Post by: dirtybiscuitzz718 on November 17, 2012, 04:17 pm
So i purchased some BTC yesterday, through bit instant, everything seemed ok, only it took like three hours to the coins credited to my SR acct. so then i was short for something i wanted, went back to the store put another few dollars in, but the second transaction still has not posted to my SR acct. its not been like 10 or 12 hours since then. Can any one give any suggestions? thanks
Title: Re: BTC Never Made It to My Accnt?
Post by: Critical Hippo on November 17, 2012, 06:27 pm
BitInstant has a very active team that often reacts quickly to customer complaints posted on Clearnet forums.  For example, the co-founder posts under the name "Yankee" at the forums of clearnet site Bitcointalk.  Take a look at the "show posts" link at the bottom of his profile page and you can see that he is actively handling customer service there. 

https://bitcointalk.org/index.php?action=profile;u=21181

Just mention the coins not showing up in your wallet, though; he doesn't need to know about the Road part.

I'm sure they also have customer service pages, but the benefit of a complaint on a forum full of BTC customers is that the BitInstant people have a bit of pressure to resolve your issue quickly to reassure other customers. 
Title: Re: BTC Never Made It to My Accnt?
Post by: dirtybiscuitzz718 on November 17, 2012, 06:31 pm
Thanks a bunch man, good info, going to do that right now!