Silk Road forums

Discussion => Silk Road discussion => Topic started by: CLUBMDNATE on January 28, 2013, 09:05 pm

Title: What's going on with the refund rate?
Post by: CLUBMDNATE on January 28, 2013, 09:05 pm
Hello everybody.

What is going on with the refund rate? How is this calculated? I'm a little pissed right now to be honest.
I'm a member for almost 1 year now and NOTHING went wrong so far and i spent a total of more than 200฿ on 23 transactions.
Now my first package didn't arrive and I contacted the vendor, we came to a satisfying solution for both and I went into the resolution center.
Afterwards I checked my stats and what I saw there was shocking me: Refund rate: nearly 9.5%! What the heck is going on?
My purchase was only around 8.5฿, that means a little more than 4% but not nearly 10%.

What's going on there? Is this intended?

Thanks

PS: I changed the numbers to protect my innocence of course.
Title: Re: What's going on with the refund rate?
Post by: acider on January 28, 2013, 09:19 pm
The most recent transactions have a stronger effect on your stats.
From buyer's guide:
"The statistics are weighted toward the present, so you must keep up your good behavior, but if you have a bad streak, you can recover by doing well going forward"

Title: Re: What's going on with the refund rate?
Post by: CLUBMDNATE on January 28, 2013, 09:22 pm
Ok thanks for the fast reply.

So - theoretically - if I would wait long enough the rate would drop? Or is it only losing weight if i have "newer" purchases?

thanks
Title: Re: What's going on with the refund rate?
Post by: acider on January 28, 2013, 09:29 pm
I don't know that but my guess is that it will stay the same until you get more transactions.
If it is under 10% I don't think you ll have a problem with most vendors.
Title: Re: What's going on with the refund rate?
Post by: CLUBMDNATE on January 28, 2013, 09:34 pm
Ok, thanks a lot for your help acider.

Btw, i'd love to see the exact formula that calculates the refund rate :)

cheers
Title: Re: What's going on with the refund rate?
Post by: MagicMan on January 28, 2013, 11:48 pm
Ok thanks for the fast reply.

So - theoretically - if I would wait long enough the rate would drop? Or is it only losing weight if i have "newer" purchases?

thanks

The "bad" refund rate will stay the same until you make a new purchase regardless of how long it's been since the "bad" transaction (complicated way of answering no to your first question and yes to your second question).
Title: Re: What's going on with the refund rate?
Post by: Scampony on January 29, 2013, 04:03 am
3 months and butthurt disappears