Silk Road forums

Discussion => Security => Topic started by: asdf233 on August 31, 2012, 10:57 pm

Title: Problem w/ bit instant
Post by: asdf233 on August 31, 2012, 10:57 pm
I made a cash deposit to bit instant, but it has been over six hours with no email and no btc. l I have used this method several times before without issue. I have confirmed that the payment was successful, but have been unable to contact bit instant.

I been trying various bit instant contacts all day. First I emailed, but still no reply.  I ran into a few others with the same problem in the unmanned bit instant 24/7  irc support chat. Another person in the chat said they called the support line, but could not reach a human.

Is anyone else having this problem? Whats going on?
Title: Re: Problem w/ bit instant
Post by: asdf233 on August 31, 2012, 11:06 pm
It literally just came through after I creating the thread. Over six hours to get funds... Did anyone else have this problem? I think they should refund their fee. We pay BI 4% extra for the speed and convenience, right?
Title: Re: Problem w/ bit instant
Post by: asdf233 on September 01, 2012, 01:07 am
That's good,. Glad it is not widespread.

I replied to the support email that finally came, and he told me tormail is "unreliable,." He said they processed the btc, but that I didn't get the email..I would be interested to know if anyone else has failed to get email when using bit instant and tormail. I'm inclined to give him the benefit of the doubt, but that was the rationale for not refunding the commission.
Title: Re: Problem w/ bit instant
Post by: sethspeaks on September 01, 2012, 01:19 am
It literally just came through after I creating the thread. Over six hours to get funds... Did anyone else have this problem? I think they should refund their fee. We pay BI 4% extra for the speed and convenience, right?

I think Tormail basically has a disclaimer on the main page that says something to that degree - basically - don't use it if there is something you absolutely need to receive.
But still - Have you tried other exchange services?
Try using ANY other service - Even though Yes, that is longer than usual - It still beats the 12-24 hours that it takes most others to transfer.
Also, I've had the 7 confirmations take quite a while on certain days and that is completely out of bitinstant's hands.
My average transfer with them is a little over an hour from my initial deposit email to SR actually receiving funds.
If you use their BTCKing service (SR inhouse) you can get funds transferred in literally under a half hour every single time.That's a little different in that they are paying out of a reserve...BTCKING is really bitinstant's SR loan shark...barring the busted legs and such...:)



Title: Re: Problem w/ bit instant
Post by: asdf233 on September 01, 2012, 02:06 am
Thanks for the replies. I received another email from Charlie at bit instant. He was very nice and he is going to make everything right. I have used bit instant several times in the past, and have always been very happy with the service. Normally, it only takes about five minutes. Bottom line: They fixed the problem and stuck to their word, so I have no problem using them again in the future.