Silk Road forums

Discussion => Silk Road discussion => Topic started by: PowerToCharm on September 03, 2013, 11:07 am

Title: Vendor rating suddenly drops to 3.7??
Post by: PowerToCharm on September 03, 2013, 11:07 am
We are a new vendor account with only about 45 transactions. Every single buyer has had nothing but enthusiastic 5/5 reviews, some even sending us PM’s to compliment us on great product and service. Then last night we have two orders finalize. One of those orders leaves a 5/5 review on our vendor page, and the other leaves no review, but suddenly our vendor average rating plummets to 3.7 out of 5. Can this be right? Can it be that this one buyer randomly left a 3/5 when finalizing and it caused our average rating to drop that much? Now everywhere that our vendor name displays, it has an ugly 3.7 next to it, which is obviously not good for business, but also hardly seems like an accurate reflection of our performance to date. What's going on here?
Title: Re: Vendor rating suddenly drops to 3.7??
Post by: AussieMitch on September 03, 2013, 11:15 am
A buyer who has spent a lot of money here has given you a 3/5, which because his reviews are so heavily weighted compared to other buyers has dropped your stats.

Your best bet is to contact him and seek a resolution, he can't change his rating to a 5/5, but he can remove it.
Title: Re: Vendor rating suddenly drops to 3.7??
Post by: JohnTheBaptist on September 03, 2013, 11:45 am
You cant please all the people all the time......What did you expect to have a 5.0 all time, no chance.
You'll just blacklist him anyway so why moan on here?
Title: Re: Vendor rating suddenly drops to 3.7??
Post by: PowerToCharm on September 03, 2013, 02:25 pm
You cant please all the people all the time......What did you expect to have a 5.0 all time, no chance.
You'll just blacklist him anyway so why moan on here?

No, of course you can't please all the people all the time. I intend to provide 5/5 service all the time and hope for the best. But if two percent of our buyers leave a rating less than 5/5, why should our public stats suggest that something like two thirds of our buyers have left less than 5/5? But the feedback system can't please all the people all the time either, now can it? So contacting the buyer seems like the way to go, but can someone explain how to see numerical ratings from buyers who have not submitted a review? Many thanks. And +1 to you, John the Baptist. Hope you're having a nice day.
Title: Re: Vendor rating suddenly drops to 3.7??
Post by: Tessellated on September 03, 2013, 04:43 pm
When the rating systems changed I went from 99.1% to 4.9/5. Since then I have had nothing but 5/5's, yet I have dropped to 4.8/5.

This new math is so fucked up I wonder if they are even using numbers.
Title: Re: Vendor rating suddenly drops to 3.7??
Post by: abercrombiekidjf on September 03, 2013, 06:32 pm
yeah i agree the new rating system sucks, i do like that discuss feature on the vendors page but the way the feedback works and the system weighs each transaction is stupid, and most buyers are just giving 5's anyway so they dont get blasted by the vendor or blacklisted by them so the feedback rating is pointless and i would say over 60% of the ratings the vendors have are true to what is going on cause like i said it seems tho people dont care give them a product you get a 5 , so unreliable when trying to do research,  i much rather just talk to the customers on the forums and in the discussion tabs about the vendors, but with all these scam accounts coming up on both sides vendors and buyers i dont even know if i can trust anything anyone says anymore cause its hard to tell you who has padded accounts and who doesnt
Title: Re: Vendor rating suddenly drops to 3.7??
Post by: PowerToCharm on September 03, 2013, 06:50 pm
It used to be that vendors didn't want to deal with buyers who had low buyer stats, but I wonder if the trend now will be to discourage buyers who have HIGH buyer stats, knowing that if just one of those buyers leaves a bad feedback it will fuck the vendor's average rating. That would be a curious turn of events.
Title: Re: Vendor rating suddenly drops to 3.7??
Post by: jesse on September 03, 2013, 09:21 pm
When the rating systems changed I went from 99.1% to 4.9/5. Since then I have had nothing but 5/5's, yet I have dropped to 4.8/5.

This new math is so fucked up I wonder if they are even using numbers.

Well, we have to live with it...the masters decided what is good for us ...oops....of course not us, must be somebody else who profit from it or else it would not been pushed so hard against what the majority wants!!
I know they do a great job in general but who is making/generating all the money?
And....we are lazy, we stay here, its comfortable.
Me, I don't care so much anymore. The way i do things well, do it my own way anyway.
I worked hard to keep my perfect score of 5/5 after 1.5 years (counts for something I think)
Suppose when I get a bad rating and it drops less then 5/5 then something is really wrong...really after having the hundreds of 5/5.
I am sure someday I will see that happening, probably the day I close up shop.....
Made a lot of money and...made SR -owner- a lot of money.
We can do that and....keep quiet....
Title: Re: Vendor rating suddenly drops to 3.7??
Post by: JohnTheBaptist on September 04, 2013, 09:28 am
Jesse, stop posting in the style of a nursery rhyme, your ramblings are getting more obscure each day, could you please learn some English, your facade is slipping,
The list of places you could be from is diminishing rapidly, now come on Polski yes?
Title: Re: Vendor rating suddenly drops to 3.7??
Post by: JohnTheBaptist on September 04, 2013, 09:31 am
It used to be that vendors didn't want to deal with buyers who had low buyer stats, but I wonder if the trend now will be to discourage buyers who have HIGH buyer stats, knowing that if just one of those buyers leaves a bad feedback it will fuck the vendor's average rating. That would be a curious turn of events.
Thanks for that! It is out of order, one lazy buyer fucks your average, there should be a marker on that buyers account, attention I'm too lazy to leave a review, and I'm using the new system as an excuse.
What a incompetent idiot that buyer is, I feel for you.
Title: Re: Vendor rating suddenly drops to 3.7??
Post by: jesse on September 04, 2013, 10:38 am
Jesse, stop posting in the style of a nursery rhyme, your ramblings are getting more obscure each day, could you please learn some English, your facade is slipping,
The list of places you could be from is diminishing rapidly, now come on Polski yes?

What is it you UK soccer hooligan? Feeling bored....you obviously don't have a job, hanging around on the street with your friends in your Lonsdale tracksuits.
Harassing old people, getting drunk in the weekend or take a little to much of that white powder.
Here all day trolling people?
Go to that soccer game to fuck up everything and feel that you are the big man running in the streets with knifes and bats.
What a pathetic life that must be.
Sorry you have to live in that grey, miserable country.

I was glad I could help you with some English lately, glad you now know to use capital letter for like a name or the beginning of a sentence.
Of course it is clear you did not have much schooling.
You would be unemployed anyway with the attitude you have.

Good to see you don't make sentences half a page long anymore.

Anyway, whatever you do make the best of it, there no more you can do :-p
Title: Re: Vendor rating suddenly drops to 3.7??
Post by: JohnTheBaptist on September 04, 2013, 01:22 pm
Jesse, stop posting in the style of a nursery rhyme, your ramblings are getting more obscure each day, could you please learn some English, your facade is slipping,
The list of places you could be from is diminishing rapidly, now come on Polski yes?

What is it you UK soccer hooligan? Feeling bored....you obviously don't have a job, hanging around on the street with your friends in your Lonsdale tracksuits.
Harassing old people, getting drunk in the weekend or take a little to much of that white powder.
Here all day trolling people?
Go to that soccer game to fuck up everything and feel that you are the big man running in the streets with knifes and bats.
What a pathetic life that must be.
Sorry you have to live in that grey, miserable country.

I was glad I could help you with some English lately, glad you now know to use capital letter for like a name or the beginning of a sentence.
Of course it is clear you did not have much schooling.
You would be unemployed anyway with the attitude you have.

Good to see you don't make sentences half a page long anymore.

Anyway, whatever you do make the best of it, there no more you can do :-p
Great Britain you mean...yes I'm an Englishman and proud, you won't even say where you're from whys that...because you are some tramp from eastern Europe aren't you??
Your bullshit is like a nursery rhyme. The day some Polish prick like you tells a good Englishman how to spell is the day you get your own jobs....At least we have tracksuits.
You lot have hand me downs from Africa.  By the way people wear Lacoste now not Lonsdale...that's for Eastern Europeans.

Watch me fuck you over bad style now....many buyer accounts, let me go on your page and tell people what a prick you are. Yes lets discuss this Kosovan or Polish tramp.
By the way you need English lessons yourself....Knifes lawl.......its knives you prick. Correct me if I'm wrong but a sentence ends when I put a FULL STOP polish cunt.
Title: Re: Vendor rating suddenly drops to 3.7??
Post by: CaliforniaCannibas on September 04, 2013, 02:41 pm
Welcome to SR vending......had a customer try and scam me when I first started out....left me a 1/5.....and believe me it takes a while to over come that......contact the buyer and see what can be done...if they do not respond......place their name on the vendor black list........always try and contact the buyer and work out a solution....it's the best solution.

good luck

You cant please all the people all the time......What did you expect to have a 5.0 all time, no chance.
You'll just blacklist him anyway so why moan on here?

No, of course you can't please all the people all the time. I intend to provide 5/5 service all the time and hope for the best. But if two percent of our buyers leave a rating less than 5/5, why should our public stats suggest that something like two thirds of our buyers have left less than 5/5? But the feedback system can't please all the people all the time either, now can it? So contacting the buyer seems like the way to go, but can someone explain how to see numerical ratings from buyers who have not submitted a review? Many thanks. And +1 to you, John the Baptist. Hope you're having a nice day.
Title: Re: Vendor rating suddenly drops to 3.7??
Post by: jesse on September 04, 2013, 03:46 pm
Jesse, stop posting in the style of a nursery rhyme, your ramblings are getting more obscure each day, could you please learn some English, your facade is slipping,
The list of places you could be from is diminishing rapidly, now come on Polski yes?

What is it you UK soccer hooligan? Feeling bored....you obviously don't have a job, hanging around on the street with your friends in your Lonsdale tracksuits.
Harassing old people, getting drunk in the weekend or take a little to much of that white powder.
Here all day trolling people?
Go to that soccer game to fuck up everything and feel that you are the big man running in the streets with knifes and bats.
What a pathetic life that must be.
Sorry you have to live in that grey, miserable country.

I was glad I could help you with some English lately, glad you now know to use capital letter for like a name or the beginning of a sentence.
Of course it is clear you did not have much schooling.
You would be unemployed anyway with the attitude you have.

Good to see you don't make sentences half a page long anymore.

Anyway, whatever you do make the best of it, there no more you can do :-p
Great Britain you mean...yes I'm an Englishman and proud, you won't even say where you're from whys that...because you are some tramp from eastern Europe aren't you??
Your bullshit is like a nursery rhyme. The day some Polish prick like you tells a good Englishman how to spell is the day you get your own jobs....At least we have tracksuits.
You lot have hand me downs from Africa.  By the way people wear Lacoste now not Lonsdale...that's for Eastern Europeans.

Watch me fuck you over bad style now....many buyer accounts, let me go on your page and tell people what a prick you are. Yes lets discuss this Kosovan or Polish tramp.
By the way you need English lessons yourself....Knifes lawl.......its knives you prick. Correct me if I'm wrong but a sentence ends when I put a FULL STOP polish cunt.
LOL, how easy it is to let you do exactly as I please....''at least we have tracksuits'' LOL
You know I know these clothes as pitbull smoking, or camping smoking. Because it is usually worn by ...exactly those people.
I don't dislike pit bulls but the owners often are pretty low on the social ladder so to speak.
Not so fond of camping either guys hanging around drinking cheap beer wearing....right tracksuits.
Of course it depends much from what country...like in Germany there is not such a ''tradition'' LOL

It must be GREAT BRITAIN or United Kingdom or England, or Britain, or UK
They were a bit uncertain how to call it huh LOL
This ...quote: but a sentence ends when I put a FULL STOP polish cunt. end quote
Is so funny !
Ha ha ha ha

Have fun in the pub tonight, go play some darts and do what your good at...do nothing, not work, no hobby nothing but hang around snorting coke and drink the cheap beer
Title: Re: Vendor rating suddenly drops to 3.7??
Post by: Tessellated on September 04, 2013, 03:51 pm
I just cannot comprehend how getting ONLY 5/5s can result in me going from 4.9 to 4.8. Math does not work that way. I am guessing perhaps someone choosing not to leave a rating is somehow negative weight?

The only non 5/5s I have gotten are peope who left no rating. Surely that should not be dropping my score?
Title: Re: Vendor rating suddenly drops to 3.7??
Post by: NW Nugz on September 04, 2013, 05:57 pm
I just cannot comprehend how getting ONLY 5/5s can result in me going from 4.9 to 4.8. Math does not work that way. I am guessing perhaps someone choosing not to leave a rating is somehow negative weight?

The only non 5/5s I have gotten are peope who left no rating. Surely that should not be dropping my score?
It is possible SR changed the weighting calculations (of the past bad feedback) or the bad feedback buyers bought more stuff and got more weight that way?

Also possible:
Old good feedback is expiring/being deleted by SR, or, the new "no rating" transactions are pushing your oldest 5/5s off the list of transactions used to calculate SR feedback.
Title: Re: Vendor rating suddenly drops to 3.7??
Post by: Tessellated on September 04, 2013, 06:30 pm
It is possible SR changed the weighting calculations (of the past bad feedback) or the bad feedback buyers bought more stuff and got more weight that way?

Also possible:
Old good feedback is expiring/being deleted by SR, or, the new "no rating" transactions are pushing your oldest 5/5s off the list of transactions used to calculate SR feedback.

All valid theories.
Title: Re: Vendor rating suddenly drops to 3.7??
Post by: morphineman on September 15, 2013, 11:48 pm
i had the exact same problem, 100% then 5/5 with the first change , then i so called customer went almost 2 months back and changed to 1/5 dropped my stats to 4.9. i noticed i had 6 of my last 8 orders all huge over $5000 , no feedback left, all from same customer, they state that they can not leave feedback? this is what is messing all of us up. customers are either unable or just do not leave feedback.Most customers once the deal is done don't want their name or any way of tieing the deal to them, they dont care because they got what they needed, their order.
Title: Re: Vendor rating suddenly drops to 3.7??
Post by: Tessellated on September 16, 2013, 05:52 am
In the last 20 days 100% of my feedbacks have been 5/5.

In the last 20 days my feedback has gone from 4.9 to 4.8 to 4.7.

I cannot comprehend the mathematics behind 100% 5/5s resulting in a feedback score dropping. I cannot help but wonder what I have to do to keep a good feedback score other than keeping 100% of my customers happy.

I asked vendor support about this and their response was nothing but a series of links to forum posts. I read every last one of them. Not one explains why getting 100% 5/5 feedback would result in a reduction in my score. I feel like I am being misrepresented and that my complaints are being ignored by the Silk Road staff.

The feedback system is broken. No rational person can accept a system where one's feedback score drops when 100% of the feedback has been 5/5. This is bad math plain and simple. I have happy customers and I do not deserve this.
Title: Re: Vendor rating suddenly drops to 3.7??
Post by: NW Nugz on September 16, 2013, 01:11 pm
The feedback system is broken. No rational person can accept a system where one's feedback score drops when 100% of the feedback has been 5/5. This is bad math plain and simple. I have happy customers and I do not deserve this.
+1 Tess, That so sucks! I sure hope we don't have to keep "getting used to" this broken system. I also hope my +1 here does not make your 4.7 drop lower ;-) Who knows where they are getting the numbers from.
Title: Re: Vendor rating suddenly drops to 3.7??
Post by: Jack N Hoff on September 16, 2013, 01:33 pm
Your best bet is to contact him and seek a resolution, he can't change his rating to a 5/5, but he can remove it.

I have noticed that the rating score doesn't adjust when a rating is removed. ;)

The feedback system is broken. No rational person can accept a system where one's feedback score drops when 100% of the feedback has been 5/5. This is bad math plain and simple. I have happy customers and I do not deserve this.

Agreed but it is also broken in the opposite way.  I have seen vendors get multiple 1/5 ratings on multi thousand dollar transactions since this last feedback update and their average rating remains at 5.0 because they have been a vendor for a long time.  Any long time vendor with many 5/5s can now receive a shitload of 1/5s without it affecting their average rating.

Yes, it is broken.
Title: Re: Vendor rating suddenly drops to 3.7??
Post by: convergedlight on September 17, 2013, 05:14 am
Your best bet is to contact him and seek a resolution, he can't change his rating to a 5/5, but he can remove it.

I have noticed that the rating score doesn't adjust when a rating is removed. ;)

The feedback system is broken. No rational person can accept a system where one's feedback score drops when 100% of the feedback has been 5/5. This is bad math plain and simple. I have happy customers and I do not deserve this.

Agreed but it is also broken in the opposite way.  I have seen vendors get multiple 1/5 ratings on multi thousand dollar transactions since this last feedback update and their average rating remains at 5.0 because they have been a vendor for a long time.  Any long time vendor with many 5/5s can now receive a shitload of 1/5s without it affecting their average rating.

Yes, it is broken.

Maybe vendor ratings should be broken down the way buyer stats are, with numbers for the last month, last 6 months, last year, etc.  Then it would be more noticeable if a long time 5.0 vendor started to go downhill in service recently.
Title: Re: Vendor rating suddenly drops to 3.7??
Post by: missbliss on September 17, 2013, 05:43 am

Maybe vendor ratings should be broken down the way buyer stats are, with numbers for the last month, last 6 months, last year, etc.  Then it would be more noticeable if a long time 5.0 vendor started to go downhill in service recently.

hi hi

not a bad idea, but would it be based on when the order was finalized or when the rating was left? what about when (if) written feedback gets left?

DPR's retort would be that the feedback is already weighted to be heaviest in the present time and drop off linearly to 8 months. i believe jack and a number of older vendors would beg to differ on the veracity of that statement...

also, if the whole point of this visual breakdown is to reduce scamming, 1 month is kind of a long time, no? i'd figure a nose-dive in "stats" over the course of a week would be more indicative of something awry.


but hey, as DPR recently implied: no changes whatsoever to any more buyer/vendor ratings systems, because, ya know, things might break... people just have to settle into our current hot mess.

xoxo
-mb
Title: Re: Vendor rating suddenly drops to 3.7??
Post by: JohnTheBaptist on September 17, 2013, 12:02 pm

Maybe vendor ratings should be broken down the way buyer stats are, with numbers for the last month, last 6 months, last year, etc.  Then it would be more noticeable if a long time 5.0 vendor started to go downhill in service recently.

hi hi

not a bad idea, but would it be based on when the order was finalized or when the rating was left? what about when (if) written feedback gets left?

DPR's retort would be that the feedback is already weighted to be heaviest in the present time and drop off linearly to 8 months. i believe jack and a number of older vendors would beg to differ on the veracity of that statement...

also, if the whole point of this visual breakdown is to reduce scamming, 1 month is kind of a long time, no? i'd figure a nose-dive in "stats" over the course of a week would be more indicative of something awry.


but hey, as DPR recently implied: no changes whatsoever to any more buyer/vendor ratings systems, because, ya know, things might break... people just have to settle into our current hot mess.

xoxo
-mb
Are you still whining? cry me a river...these dicks wind me up, not only are they making good money anonymously, but they still find stuff to moan about. How about you get demoted and then what are you going to do??? starve.
Title: Re: Vendor rating suddenly drops to 3.7??
Post by: ananas_xpress on September 17, 2013, 03:18 pm

I have noticed that the rating score doesn't adjust when a rating is removed. ;)



THIS!!

I had the exact same issue, Vendor left me a 1/5 and later removed it after I got in contact but the damm 1/5 is still there on my reviews page but not on the Item and it sure is still factoring into my total score.

I messaged support and DPR messaged back saying it's only one 1/5 and can I put up with it as they're not sure why it's still there.
My guess is it's just not possible to remove reviews at all now. Maybe you can make them invisible but remove them.... no
Title: Re: Vendor rating suddenly drops to 3.7??
Post by: Jack N Hoff on September 17, 2013, 03:38 pm

I have noticed that the rating score doesn't adjust when a rating is removed. ;)



THIS!!

I had the exact same issue, Vendor left me a 1/5 and later removed it after I got in contact but the damm 1/5 is still there on my reviews page but not on the Item and it sure is still factoring into my total score.

I messaged support and DPR messaged back saying it's only one 1/5 and can I put up with it as they're not sure why it's still there.
My guess is it's just not possible to remove reviews at all now. Maybe you can make them invisible but remove them.... no

Yeah...  The broken system is more broken than people even know.  How far does the rabbit hole go? ;)
Title: Re: Vendor rating suddenly drops to 3.7??
Post by: Tessellated on September 17, 2013, 05:01 pm
I have noticed that the rating score doesn't adjust when a rating is removed. ;)

If this is the case then it is a bug. If I work things out with a customer and that customer removes their negative feedback then my score should no longer be effected.

This could explain the strange math.
Title: Re: Vendor rating suddenly drops to 3.7??
Post by: ananas_xpress on September 18, 2013, 07:16 pm

Yeah...  The broken system is more broken than people even know.  How far does the rabbit hole go? ;)

I know! There is always more going on here than meets the eye.

Tessellated, If you are in the same boat as me the customer will delete the review but it wont take the mark off your stats.
Title: Re: Vendor rating suddenly drops to 3.7??
Post by: Jack N Hoff on September 18, 2013, 11:55 pm
I just received a 5/5 on a $1,000 transaction and my average rating went down by 0.1/5 ;D
Title: Re: Vendor rating suddenly drops to 3.7??
Post by: postrex on September 19, 2013, 12:13 am
I just cannot comprehend how getting ONLY 5/5s can result in me going from 4.9 to 4.8. Math does not work that way. I am guessing perhaps someone choosing not to leave a rating is somehow negative weight?

The only non 5/5s I have gotten are peope who left no rating. Surely that should not be dropping my score?
If old feedback become less relevant with age (it does), old 5/5 scores may become less significant causing <5/5 scores to become (relatively) more significant.  Since you haven't shown any math, it's hard to claim that math doesn't work that way.