Silk Road forums

Discussion => Silk Road discussion => Topic started by: Pharmville on August 15, 2011, 04:19 pm

Title: The Case of the Mysterious Disappearing Custom Order???
Post by: Pharmville on August 15, 2011, 04:19 pm
We are new sellers and prone to believing that we can make a mistake.  However, this morning a situation happened where  a customer pm'd me saying that overnight his custom order had been cancelled.  I thought I had somehow canceled it by mistake, even though it had already been shipped last Saturday.

Upon review, I found that the order was still showing as a listing, with the available quantity being "1".  Therefore I have no idea why SR sent the buyer a notice that the order was canceled or why the buyer couldn't "see" the order, since it was still an active listing with an available quantity.

Has this happened to anyone else?  Can anyone tell me WHY it happened so we can adjust our methodology for future custom orders so it doesn't happen again?

Thanks in advance to all who respond.  We're very happy to be an active part of the Silk Road sellers community. :)
Title: Re: The Case of the Mysterious Disappearing Custom Order???
Post by: mseller on August 15, 2011, 04:33 pm
Hmm, maybe our way to make an order in opiate section does not work.
I suggested to Alex that he make one custom order but not to put in title buyers name. That and other info can be placed in description.
Also that put quantaty 1 so when buyer purchase then custom listing vanish from section.

Maybe this happen, when you have re-writen in description something triger cancelation in buyers basket. I can not be sure of this of course.
I do custom listing this way without any problems. Maybe you hit cancel by accident, Alex? I see custom list for nomad still active in opiate section
Any other idea..
Title: Re: The Case of the Mysterious Disappearing Custom Order???
Post by: RickyRango on August 17, 2011, 02:10 am
It was Old Man Silk Road the whole time!