Silk Road forums
Market => Rumor mill => Topic started by: Paperchasing on November 23, 2011, 12:20 am
-
Dear Clients,
We apologize for the late delivery of your order and any inconvenience it has caused you. We are committed to providing a premium product that surpasses your expectations while maintaining an emphasis on responsibility, reliability, and secure delivery. Due to an unscheduled delay and the upcoming holiday weekend, no shipping will be done in the next four days. If your order has not already been marked "in-transit", it is unlikely you will receive your package to enjoy over Thanksgiving weekend. We want to be respectful of your time and trust in us, so rather than holding your funds we will be happy to send them back to you if you will PM me with a message to that affect in the subject line. It is our sincere wish that you simply place a re-order. Please let us know that this is a re-order that was delayed and it will receive prompt attention and additional gifts as our way of saying thank you.
"Perhaps you'd understand it better standing in my shoes, its the nature of the business..." - Smugglers Blues
Paperchasing
*** LET ME BE CLEAR: I have over 100 PM's to wade thru so PLEASE MAKE THE SUBJECT LINE : "Please cancel my order..." Otherwise I may not read all my PM's for a little while but if I see it in the subject line I will handle it right away! ***
-
*** bump ***
-
How did you get to #2 so damn fast?
oh I get it ;)
-
This is the right way to do business. Be open and honest about the situation, let the customers know where they stand, and give them options if possible. Either wait until next week or get a refund and order elsewhere if you wish. He's not promising what can't be delivered or giving excuses. It might also reduce the shit storm of messages and forum flaming.
Buyers got angry at themunchies for cancelling their orders and gave him 1 ratings. Maybe he should have told them first, but they got all their money back and only lost some time. He refunded my fire order that went down the toilet too. :'(
-
There are only a handful of vendors on SR (Paperchasing, IvoryUK, AAkoven, etc) that are straight forward and honest with what's going on, and with good communication about it too. I don't know why anyone would purchase from anyone else!