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Hi, no problem. You must live in the US or Canada. I exchange Reload Paks for Bitcoins. You can purchase Reload Paks at such retail outlets as 7-11, Walgreens, CVS, Rite-Aid, K-Mart, and local grocery chains. (Not Wal-Mart) I accept Vanilla, Reloadit, Netspend, and Moneypak reload. They are sold next to the gift cards and pre-paid debit cards. They are usually just a flat piece of cardboard with a code on the back that you scratch off. You put the amount of cash you want on the Reload Pak. The amount of cash is equivalent to the amount of Bitoins you want plus my commission rate which varies depending on amount. (I would let you know prior to buying the Reload pak) For instance if you wanted $100 worth of Bitcoins, you would put $120 on your Reload Pak. We would then send me your Bitcoin Wallet address and Reload code, and your Bitcoins will appear in your wallet approx. 1-2 hours from that point. I hope this helps, let me know if you have any more questions. :)