Your safety as a buyer is our absolute first and highest priority at Alpaca.
All transaction data is thoroughly encrypted before being transmitted to the vendor and, by default, all funds are kept secure in our state-of-the-art multi-signature escrow system. However, it is up to you to decide if the buyer can be trusted to handle your shipping details and other sensitive information.
Luckily, we offer an extensive reputation and feedback system, that hopefully should make the decision significantly easier.
Here are some steps, we advise you to take before starting any transaction with a vendor
- Look at the vendor's reputation points. This value gives an indication of how trustworthy a vendor is, as rated by previous buyers.
- Read through both product- and vendor reviews. If a vendor has been deemed untrustworthy by other buyers, they will often let you know through negative ratings.
- If possible, look for product- and vendor reviews across other sites than Alpaca Marketplace.
- Contact the vendor. A competent vendor should be able to answer technical questions related to his/her product.