Do Agora admin ever respond?

So I had a mix up with a payment into my wallet where my external wallet confirmed the transfer but the agora wallet still hasn't shown it. I messaged the admins in a very professional manor giving them every bit of detail possible (i.e. the confirmation number the transaction number a url that showed my transfer going into my wallet) that was three days ago and I have not received anything from them. I mean really if I made an error and I fucked up I don't mind but I would like someone to tell me what happened because I've dug deep and everything seems went as it should have.

tldr: I am just wondering if anyone has ever messaged them and got a response?


Comments


[4 Points] opiatethrowy:

I explained this before in another thread... Heres a copypasta of my response.

They keep the only laptop that can log into the server of agora on top of a really tall mountain. So every time something happens. It's a 4 day climb to get to it. So they climb and then they enter their fix into the server and head on down where the rest of the agora team is waiting. And when he gets down there, he asks the team 'did that fix it guys?' And they respond 'nothing has changed!?' And the dude says 'FUCK I FORGOT TO HIT ENTER'. And then climb restarts. This time tho he accidentally hits insert and every time he enters something it deletes what he's typed before and we all know how frustrating this can be so he has to climb back down and ask if anyone knows what's going on. They give him the answer. And the climb begins again. I hope the helps you understand why it takes so long.

The situation goes with their trouble tickets


[1 Points] None:

They have a lot to deal with, they are the biggest market still standing. Give it a little more time and I am sure you will get a response. That is if you can actually logon to the site to read the response with the appalling uptime, one of the biggest downsides to Agora.


[1 Points] Theeconomist1:

Yes I have and did get a response, but I want to say it took 5-7 days to get a reply.


[1 Points] southernsweetpea:

They respond and usually do so quickly. It depends on the severity of the issue and, of course, the amount of messages they get.


[1 Points] Fayth_vs_the_Rayth:

If it is important they will.