[Complaint] Unresponsive support on Nucleus. 9 Days and 5 tickets, no response.

I just wanted to vent my anger here. I'm having an issue with an vendor for an order over $2000. I disputed the order exactly 9 days ago. The vendor has not been online for the past 6 days. There has been no reply to my dispute. And there has been no reply to the 5 tickets I have send through the support form. The forum is offline, and there is no other way to get into contact with support. I have spend close to 50 BTC on Nucleus and buy on there almost exclusively. But I really don't understand how they can run their market like this when issues for a customer pops up.


Comments


[9 Points] FastDonut:

I literally make all of my support ticket titles: PLEASE RESPOND GOD PLEASE RESPOND. And I get an answer in a day or two.


[4 Points] walt81:

I couldn't imagine having that much sitting in escrow but yeah like you said sales picked up and pretty sure vrc only one who handles tickets.

The support system anything like Evo every time you add something to the ticket it gets moved to the back cause they think you're trying work it out with the vendor.


[3 Points] 45595959:

I absolutely understand that they must be very busy after Agora went down. But really, this isn't about peanuts, it's a very clear cut case, vendor hasn't been online for several days, and support doesn't seem to even bother reading tickets or disputes.


[1 Points] iamdnm:

The more often you nudge your ticket, the lower back in the que it will end.


[1 Points] throwathrowanz:

Support will sort it for you bro, at least i hope they will. They have always come through for me, albeit a bit slow at times..