I deposited 4.69 BTC 6 days ago..I was locked out of my account after i entered the pin incorrectly 5 times since I have the pin option turned on when buying things(haven't used account in a while forgot it was 4 digits not 6.) Was not able to reset it so I contact support and after that they hear I don't have my mnemonic my account magically stops working can't log in at all. I contact them on a newly created account and contacted support and was told this
"Message sent by BigMuscles (Moderator) on April 16, 2016 at 19:22:
Hi buddy! Provide all info you have from locked/lost account to make it more faster: I need your: Signed PGP signed message, not public!: Memo words (phrase): Pin: Password: Deposit/Withdrawal history to prove, that you are owner of account: The most important thing your SIGNED PGP signed message and Deposit/Withdrawal history. Without it you just haven't chance to reset your login details With pleasure, BM
--I then followed all those steps and verified who I was. I was then told after verifying who I was
Message sent by BigMuscles (Moderator) on April 20, 2016 at 08:06:
Hi m8 I am escalating you to a higher member stuff. They will check all info and might resolve issue. Be patient and wait response from highest Support. It can takes from 1 up 2 days, so just wait and dont duplicate tickets. Thanks With pleasure, BM
Followed by this:
Message sent by Support (Tech Support) on April 20, 2016 at 21:17: There is someone logged in the satorimovement account talking to us. The account has no balance anyway (spent today on the autoshop)
---How could that even be when my account was no longer accessible and, even if it was you could not spend any of the btc on the account since it takes a pin and the pin was locked.
Message sent by Support (Tech Support) on April 21, 2016 at 08:44: The person on the accont asked for PIN reset. We did not do it since they did not have the mnemonic, but they spent the money on the autoshop
---couldn't have spent the money because it requires a pin to buy on my account hence why I was locked out and did not buy anything like planed
Message sent by satorimovement1 (Buyer) on April 21, 2016 at 08:56: How did they unlock my pin ? I never saved my mnemonic so how would they be able to reset it ? I have every other piece of info to verify who I am. PGP signed message password pin user name withdrawal/deposit amounts. Then all of the sudden someone was able to unlock my account and spend all my coins today ?
Message sent by Support (Tech Support) on April 21, 2016 at 17:00: Please login your account and talk to us from this one
-Can't do that because my account is no longer accessible I was locked out while I was logged into my account speaking with support.
Message sent by satorimovement1 (Buyer) on April 21, 2016 at 17:05: I cant log into my satorimovement account because you guys took it from me. I have verified all my information. All of the sudden I can't log in and all my coins are gone because someone spent all my coins that were not able to be spent because my pin was locked. I have screenshots of my account with the 4.69 btc in it. Then all of the sudden its asking me to log back in and and I can't.
Message sent by satorimovement1 (Buyer) on April 21, 2016 at 17:26: I verified who I am and explained that my account was taken from me by you guys at alphabay. I was logged in speaking with support and when I clicked a new tab it asked me to sign in again. I tried to sign in and I kept getting a verify you name and password. I never changed my password and was logged in when this happened.
Message sent by Raspi (Moderator) on April 21, 2016 at 18:18: You got phished.
---The only Link I ever use is the one on the alphabay subreddit never have I ever used any other link
Message sent by satorimovement1 (Buyer) on April 21, 2016 at 21:17: There is no way I was phished. I use the alphabay reddit address every time. I never shared any info with anyone except the support staff from your site. Just give me my coins back don't scam me. I am going to post this all over reddit. My account was locked and there was no way to spend my coins that I had in there. Its quite obvious that you are stealing my coins after I verified who I am with all the info you asked for. So the day I send over all my information my account magically is able to use btc again and someone somehow got my pin, password, user name, mnemonic then spent over 2k of btc on CC dumps? I have been apart of this community for a while and I really can't believe the way the support is handling this matter.
I have screen shots to back all this up. Please alphabay just give me my coins back its quite obvious I was not phished and I am being honest about the whole situation
Did my AB forum account get phished too? because that was also no longer accessible.
Edit: I understand that I made a mistake. I was unfamiliar with the market policies due to never really using AB and creating my account months ago. Thinking the pin was 4 digits and not finding my mnemonic was a huge mistake on my part. I have had the same user name since the original silk road and have vendors that would vouch for me. I know the pin,have access to my pgp, know the password/user name, know the withdrawal/deposit history. Its quite obvious that I am who I say I am so this just kinda fucking sucks. There is no way I was phished and after being sent this "The most important thing your SIGNED PGP signed message and Deposit/Withdrawal history. " I thought I had a chance of actually getting my coins back but no the day I send that info someone magically unlocks my account and spends it on CC dumps and I'm told I was phished.
Yep, I dont give a shit from this part on. They even posted recently DON'T FUCKING LOSE IT because they're cracking down on that shit. No pity.