I received a reply
We are expecting all transactions to be processed over the next 4 hours in order from oldest to newest. We are truly sorry for these issues over the last few days but we have implented fixes and can confirm no btc is missing.
The forums will be brought back online over the next day or so.
If you have any further issues regarding generating a deposit address or a failed transaction more than 6 hours from this message feel free to contact us.
That was sent 14 hours ago and still no coins!
I've received my transactions (2) it was over 24hr+ but still, they hit my wallet sit tight they will show