Abraxas order resolution

So I have a domestic order that "shipped" 13 days ago. I sent it into resolution like 3 days ago and sent another message. The vendor has only been on one day in the past week and didn't respond to my addition message. I've also not heard anything from Abraxas staff. Do I need to send a message specifically to the support staff or should they automatically look at the order? Also does anyone know how long the resolution normally takes? Thanks


Comments


[2 Points] druggedupnigga:

i have one in resolution for 6 days and going... fucking sucks

vendor even offered refund after a day but his controls are locked. as the buyer i can't even stop the resolution process so that the vendor can refund. both of us are stuck wishing a nigga could


[1 Points] mistressalex:

they take forever. i have a dispute where both vendor and buyer have agreed upon the amount to be refunded, yet they still won't go through with the resolution. been like 3-4 days


[1 Points] Throwaw1776:

Are you disputing lisha_undie? Your experience sounds identical to what I'm dealing with now with them. I haven't heard from resolution yet and was wondering how long it takes as well. I feel like I've heard it takes weeks.


[1 Points] sdfhgdhjbdafcadv:

They are slow. I followed the advice of someone on here and directly sent abraxas support a PGP signed (not encrypted) message including the order ID. The next day they asked the vendor for their side and when the vendor didn't respond they refunded me a day or two later. It had sat in dispute with no action for 4-5 days before that so I think messaging support helps. And this was a vendor who was clearly scamming, confirmed by dozens of other people.


[1 Points] bhothrow:

Abraxas has been good (outside leaking of clearnet IP), just going to take this opportunity to send a shoutout to MiddleEarth. I've only ever had to dispute once, it happened on ME and 3 days later I was refunded my entire order(rightfully so).

Separate issue, but mod's responded within 48hours to account security questions. Quick responses are extremely satisfying