Vendor and agora support not responding and refunds help up.

Order 1: I was issued a refund by the vendor 6 days ago and still have not received my bitcoins back.

Order 2: Made an order from a popular vendor. Vendor didn't confirm it after 4 days and so I started the resolution process. I messaged him 2 separate times. Once on day 2 and again on day 3. No response.

I messaged agora support and its been 3 days now and nothings changed. What do i do?

Edit: Vendor responded finally and we sorted things out. Thank /u/VendorBacta for your first point. I didn't know this ("If the vendor issues a partial refund, you don't receive them until you finalize.") as I had never had to ask for a refund for anything before.


Comments


[2 Points] The_Grid_Is_Up:

When the vendor doesn't confirm you can just cancel it, you don't start a resolution.


[2 Points] None:

[deleted]


[1 Points] None:

Just keep messaging agora, once a day. Be polite and courteous they work hard. It seems like I get a response faster when I put the order # at the top and then explain what is happening. They probably wont respond until its been at least a week though.