How do you determine what score you give a vendor for feedback?

As far as an X/5 score goes.

What I find to be really stupid are people who leave a 4/5 or even 3/5 feedback, yet whatever the write for it doesn't even reflect what made them choose that score. I saw a 4/5 feedback a few weeks ago, and he wrote something like : "product was very good as well as the stealth. Shipping was fast, faster then I expected it"

When reading something like that, I seems more of a butthurt buyer or someone just looking to tarnish a rating when they leave a 100% positive written feedback, yet follow it up with something under 5/5

What is your criteria for leaving feedback? Personally I haven't had to leave anything but a 5/5 since all the vendors I bought from (that didn't result in getting scammed, or the vendor eventually getting banned) were absolutely up to my expectations. Personally I forsee any negative experience I've had with a vendor in being a 0/5. I can't really see a personal reason to leave a 4/5 or anything. It's either 0 or 5 for me, Positive or Negative. Kinda another reason why I like BlackBank's feedback system, being Positive, Negative, or Neutral


Comments


[1 Points] None:

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[1 Points] None:

The best way to leave feedback is to give key details of your experiences. Talk about the quality of the product, the shipping time, the weight/quantity, the communication and if you had any issues at all. You can give an overall rating and you can be as detailed as you want. Anything is better that just rating or saying that you FE'ed. A lot of people just use the out of five rating to sum up the entire thing but it does not help much.


[1 Points] Theeconomist1:

Rankings, no matter what is, are fucked up. I would bet that if you took a distribution of rankings here, you'll see an upside bell curve instead of a bell curve. You'll see overly positive or overly negative with nothing in the middle. Most rankings suffer from this unless you baseline and force ranking, ie normalize.

What I did on my last review was basically have a 3 option review. I used "met expectations", "did not meet expectations", and "exceeded expectations". A "met expectations" is a very solid vendor that I'd use any day. My rationale is that we should expect certain things: getting the product timely, getting advertised product, right amount, etc. in my mind I start at met expectations and when I deviate the score I need rationale to do so. If I give exceeded I have to justify it. Just getting your shit is not exceeded expectations. Getting your product in 2 days is exceeded. Or more fairly since the usps is out of the vendors control, shipping same day is exceeded. Likewise, if I knock a vendor on a criteria to did not meet expectations, I need to have a reason. Taking 4 days instead of 3 is not a reason to downgrade.

Numbers are useless without normalization. So I gave up with numbers due to the upside bell curve and grade inflation. I find a 3 tier system to be less subjective, although ipthere is still some subjective element to it, but not as much. Plus this type of rating forces more of a description. That's the most important part bc the words of the review allow each person to do a normalization themselves. They know what the reviewers 10/10 really means. Also, I know if I tried to combat grade inflation by giving realistic scores, the vendor would look shitty compared to other scores. If a vendor scored 85 he might look bad compared to all the 10000/100 scores. Lol. Numbers for ratings suck unless there is a normalization whxih is near impossible with this. Not like we can have a committee to help level the scores of every review.


[-1 Points] rappercake:

I give everyone a 0/5, that way vendors know I mean business.