Got messed up on valhalla

On the 27th I made an order from vendor, he made a listing to buy from and I got my bitcoins tranfered to my valhalla account to buy the good. Once I clicked on it all my coins where gone I didnt even get a chance to type in my address. Now I go to 'My purchases' tab it says paid , but again I cannot click into it.. Vendor hasn't even got my payment - he is very honest and willing to help and hasn't got any notifications from the order that I made.. Texted support over 5x times no asnwer


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