Do I get my BTC back if on nucleus seller is 'Ongoing Investigation' ?

Alright, I did my very very first order. It was kind of fun. But I think I fckd up, because the seller - so I think - there is something not ok. MAYBE I GET THE STUFF, I do not want to blame the seller if it´s not his fault, but this is my story:

I was on nucleus, I found a seller that looked ok (Dr-Oetker) because a lot of people gave very good feedbacks (over 200 5 stars) and the feedbacks are also up to date. He was also from the same country as I, so that is a good thing because stuff can go faster I think. I was also writing with him what stuff should I order and so on, he was very fast with the answers and helpful. Now I'm waiting for over 11 days, usually it should go faster BUT I can now also ready at his profile that there is a new red text "Ongoing Investigation". So uhm, that is probably not a good thing right?

Lets say I really do not get my stuff, do I get after 30 days automatically back my bitcoins or what is todo for me there? As I understood, right now nucleus got the money right? And the sellers only get the money if I say that the stuff was ok no?


Comments


[1 Points] Axaq:

Possibly depending on if the vendor managed to withdraw the coins he stole or not, if there's a balance they can split it between anyone who was scammed, very unlikely that he hadn't withdrawn them though unfortunately, ask support and see how it goes, good luck.


[1 Points] Cannoisseur_Reviews:

It is possible that its due the postal strike in germany. Im waiting on a Sample to. If you look into the Nucleus Forums then you will se there is a Thread where Peoples are complaining about him. You should put the Order in Reclamation before the 14th Day because then it will auto FE & your Coins may be gone.


[1 Points] acetylchloride:

Because the seller is already being investigated, the odds of getting your coin back are pretty good. Is the order currently in reclamation? It should be after 11 days. If it is, do not release funds until you get your package - no matter what the vendor says or asks you to do. I've been refunded 2x now by nucleus.