Second time I have had this problem in a month, both small (under $50) amounts. Sent from same exchange I always use, to same link I always use: http://grams7enufi7jmdl.onion/helix/light to same wallet I always use. Showing 4 confirmations on the blockchain, yet Helix page still shows "waiting for payment" on status even after refresh.
I have had one successful transfer, in-between these 2 bad ones. So either there is a technical problem, or they are starting to selective scam. If their support wants to PM me I have all of the transaction info. I will update this post if I receive any response.
Also, looking for recommendations on a new tumbler service to use.
Doesn't Helix have a minimum amount you need to deposit? For some reason, .02 BTC is what pops into my head. Could be totally off though.