Title
So I placed an order with SuperSpeedBros on 3/15 w/FE (I'm pretty sure it was prior to the withdrawal lockout) and he marked it shipped on the 3/16. So I assume it's already shipped and it'll be there in a couple weeks.
Roughly 3 weeks later found him on nucleus to ask what's up. Gave him order details and whatnot (dates, old username, etc.). He said it would arrive in the month, So I waited it out till 4/18 before contacting again.
At which point he straight up told me he hadn't shipped anything from that weekend and that's that.
I mean I know he's covering his own ass but especially with customers who trusted him enough to FE this just seems like really shitty customer service.
I mean sure he would have had some losses but he's well established and I'm sure his margins are large enough that he could have made his losses up in a short time.
It's too bad because my first experience was really good and he does have very good product. This just kinda left a sour taste in my mouth.
EDIT: contacted by SSB and as mentioned in the comments they have agreed to reship which is all I really wanted anyway.
Hello,
I'm sorry for how things went with this order, I didn't know that you did deposit your trust on us and FE but anyway we weren't able to withdraw anything. We had almost 13 btc accumulated on the withdrawal queue on Monday the 16th (from FE's) that didn't ever go out from evo.
Well, we can now arrange to reship it, is that fine?
Greets