Stop double encrypting messages.
I've had many users using my key outside of Hansa to encrypt the message and then using Hansas built in auto encryption to send messages.
It's the same key! Encrypting it a second time with my same public key will do no one any good if my private key is compromised.
And if you don't already have your PGP key linked with your account don't be surprised if vendors rarely reply as open messaging is bad for everyone.
TL:DR - Stop double encrypting with the same cert / and add PGP to your account.
I could care less to have to decrypt it twice. That's not the issue the issue is that it's encrypted twice with THE SAME cert. There is literally zero reason to do it twice, Hansa has a built in button to make it easy for everyone for a reason.
And berating my customers? Who's name did I say? I have hundreds of customers and didn't name any of them, it's called a PSA for a reason.
If ANY of my customers would like more security in messaging I will gladly work with them on that, but the fact stands if my private key is compromised, running a message through the same encryption a second time with the same cert will help no one.
And yes for some of us it is a hassle. Not so much for message but when you need to take all of the data from an order and plug it into a spreadsheet and then you end up pasting a huge encryption line instead of an address it can mess things up a bit.
Again hence the "PSA" I named no one, I'm not pointing fingers at anyone. Just letting people know if you want more security, that literally does nothing
Edit - Also forgot about the final part, A LOT of people don't have PGP listed on their accounts, or linked with their accounts on Hansa, which means 0 PGP at all. So that is something some people need to look at as well