Okay agora I understand your top dog right now for dark markets but people are waiting to have problems fixed in resolution, I currently have had one needing fixed for 3 months now. Iv been looking around and every week I see " agora help me" but yet nothing is fixed.... I personally sent you countless help tickets and yet nothing. Remember Evolution and C9 is not far behind you in all the main vendors and both there sites seem to have admin that will help there customers and vendors. The revolution is starting agora!!!!! You will no longer be king of the hill if your customers keep switching to Evolution and C9. Personally I was with you agora from the beginning and would love to see your market thrive but without support and help you will slowly die off.
Posting on Reddit will not make the admins resolve your issue any quicker.