I got scammed for around 0.65 BTC. I FE'd a newish vendor who had been faking his feedback. My order never arrived along with everyone else who ordered from this vendor. After taking the advice given to me on reddit (here), I contacted support explaining the situation. Within 2 days, Agora support responded to me and they banned the scammer. Agora also offered to repay me 0.05 BTC (1/4 of vendor bond). Even though that's only a fraction of the coins I lost, I am so happy! Agora is great! I've learned, no FE on new vendors from now on.
Good on them. I really hate to see folks scammed, and I would like agora to be a good site. I just wish I could log on to read my damn messages...