Often times, we see buyers quick to accuse vendors. While each vendor is representative of a single option, customer service can be a major influence in terms of repeat consumerism. With that being said:
What is your expected response time for a message?
What is an acceptable amount of time for an order to process and be marked shipped?
Shipping times will vary with distance so that's a little harder to control, however, it is greatly influence by the previous question. By no means am I a DMN veteran, but I would like some input from you to determine our own "Expectations of Quality Vendors."
Honestly I expect if I place an order Friday-Sunday for it to be shipped Monday. If I order it Monday-Thursday I expect it to ship by the end of the next business day, even if I order at 3AM Monday, its fine if its in the mail Tuesday. For domestic orders (USA), 3-4 business days, generally five days (counting weekends) tops, unless there is inclement weather or a federal holiday. For international orders most vendors willing to ship to the US are in distance for two weeks once shipped to be reasonable.
That's just my thoughts. If a vendor is up front about delays to having a personal life that's fine. I'd rather you have a nice night out, or spend time with family and friends, than you worry about shipping me drugs.