There is a wild variation in vendor's reship policy, and I'd be interested to see what everyone think is fair, given circumstance. For example:
A buyer with low feedback, claims non-arrival, should they automatically be offered no reship?
A buyer with good feedback but no evidence of non-arrival, what should they be offered?
Is it the vendor's responsibility to ensure arrival of a package, or should the burden of a non-arrival be shared between buyer and vendor and so nothing more than 50% should ever be offered?
I know when I've had non-arrivals, my opinion on what the vendor should reship and their opinion is often a gulf apart.
So interested to see what we all feel would be fair for both.
I really don't like that buyers have reputation levels, because that essentially means more orders/money spent = higher reputation.