"Everything should be resolved by the weekend, apologies for the lack of communication. Upgrades on our end have hindered a lot of things including the responses on tickets and disputes. We will be resuming full support service before the weekend and you should soon receive a response to anything left open. It is advised that you stick to opening one ticket and just responding to it in order to achieve further visibility. Any Bitcoin withdrawal delays should be temporary and will process once the system catches up (caused by the temporary down times). Official announcement will be posted soon."
posted on their official forum.
Same story every few days/week with them