Was going to just delete this thread, but instead I actually want to update everyone who saw this, and to retract what I said previously.
/u/gramsadmin got in touch with me, gathered the details of the incident, did some research and actually ended up crediting my account for the coin. I'd definitely like to take a minute to thank him and /u/gramssupport for the help they gave, the time they spent on my case, and for putting up with me being a dick at times.
And on that note, also apologize to gramssupport for the way a lot of my comments came off. I truely appreciate the service they're offering, and will DEFINITELY not be leaving to use anyone else !
It is not our fault you used scam site. I can assure you you did not get the link from the /r/grams sidebar because that one has never changed. There are plenty of ways to get to our legit site url. We always post a message when a scam site is going around. The reason our support has been slow the past week is because of everything with agora. We have been getting around 30 - 100 message a day from people that their helix links expired before agora sent the bitcoins. We have been making sure all these people get their bitcoins.