So about a month back I placed an order on this multisig only market (you can read more about it here: https://www.reddit.com/r/HANSAdnmDarkNetMarket/comments/4zf0zk/royaldrug_vendor_review_ongoing/) and basically, the original pack and it's reship never landed. The vendor offered a 50% refund, which i half-heartedly accepted, however, to my amazement, my refund address had been changed to one i don't have control over.
When i made the account i swear i looked for the 2FA option, but couldn't find it, so my account was only protected by a decently long password (i've since found the 2FA and activated it). I contacted HANSA, believing that one of their admins may have used his position to steal the ~400$ in coins, as I saved their URLs to my pc and only access it via those URLs to avoid phising, and access it via a dedicated computer which is virus/malware free. I let them know my suspicions, and much to my surprise, they admitted my account was breached due to a previously unknown bug. They said that because i had been respectful, helped them find a bug, and had made a useful suggestion of implementing a log-in attempt log, they actually refunded me the ~400$!
I really hope to see this market grow. They currently have a decent selection, but still not as big as alphabay (which i hate) or DreamMarket. Their site design is innovative, they're responsive to constructive criticism, and their multi-sig only premise promises to eventually make them the most trusted DNM out there.
Tl;dr: Hansa refunded me stolen coins and were responsive to suggestions on how to improve their security! You should check them out and learn about multisig!
lets summarize this...
-you ordered something on hansa [check]
-2 times sent out, nothing arrives [check]
-you get only 50% refund (normally i go for 100, but hey..not my business, sometimes less is more they say) [check]
-2FA option seems to be hidden [check]
-your overall experience so far tells you market admins do scam you [check]
-the market got !!! SERIOUS !!! security issues causing you losing money (this should be writtin in big red letters) [check]
-instead of giving you a bug bounty AND refunding you, you get fucked in the ass for free [check]
this is actually what i read
and now, i will stay as far away as i can from hansa...you killed it dude...