Dream market dispute

So I ordered something on dream market and it hasn't arrived in 2 weeks when they said they shipped. It also says that they are on vacation mode. I opened a dispute and and it's been about 23 hours, it says they have 24 hours to reply. So what's the deal here? Did they really ship or what? If they don't respond within 24 hours do I get my money back? How do I contact the administration for this?


Comments


[1 Points] TMNT_Chems:

Was it FE or Escrow? If it was escrow you should go onto it and extend the auto-finalization so the coins aren't released until something has been resolved.


[1 Points] dlayover123:

Sometimes if you open a dispute the support will say 'this vendor has 24-48 hours to respond' and if not, it will go in your favor and you'll get the coins back. Open a dispute by going on the order page and click 'dispute' then enter the necessary information.