Come on guys, support tickets not answered for 30+ days? Multiple vendors not getting withdrawals and mods posting sob stories in response? Vendors getting banned on forums for slightest infractions? The scariest part of all? The mods want you to shut the fuck up and just be "patient". I personally have been waiting for my vendor bond waiver for a month now and was a bout to say fuck it and pay the inexpensive bond. But then I had to think about it.. who in the fuck wants to be a part of a market that clearly thinks so little of their users and vendors that they cant get the core functions right?
The basic principles should be vendor gets paid finalized undisputed coin PERIOD. Do each one manually if you have to. No time for patience more than 24-maximum 48 hours to resolve vendor withdrawal issues. No vendors you have no market.
IMPORTANT SUPPORT TICKETS CANNOT BE UNRESOLVED AFTER 30 DAYS.. this makes absolutely no sense. Hire some more staff if you need to. We all understand youve had an influx of sign ups slowing you down, yet you continue to allow new registrations. Not following the logic there.
They say these upgrades are intended for better security, and are of course much appreciated. But at the same time important decisions need to be made regarding the persons currently conducting business as these "upgrades" take place. Their has to be SOME form of prioritization to resolving real CURRENT issues vendors are having. Or else your business model is completely flawed.
Im seeing multiple vendors on the forums complaining of not receiving btc and opening tickets weeks ago and the mod responds: "im sorry, we have 2,000 tickets we cannot do all in a day". Lol are you fucking kidding me? I'm sorry but I dont plan on having my coins held hostage by what seems to irrational thinking individuals. I can feel the condescending tones and excuse heavy shill apologies by the mods on forums and cant imagine how I would feel if it were my coin tied up. Again the scariest factor being this is a brand new market trying to make its name as the next best thing. You would think customer service would have been a bit more prioritized.
Wake up people, the next best thing is not AERO. You can tell the future by looking at past behavior, and this behavior is unacceptable. It will only be worse when the market gets bigger and the stakes are higher. Such a shame.
Catch me on dream and agora.
TL:DR: Why would you want to be a part of a market that in its early stages demonstrated such bad prioritization skills in regard to balancing market maintenance with current / future vendors issues? Why would you put your money in the hands of admins that tell you be patient for weeks when you cant withdraw YOUR money? Seems to be run by 2-3 max, not wanting to hire new staff and inevitably will not be able to handle much real GROWTH of the market from here.
Rome wasn't built in a day, I have high hopes for them still since it is on going development. The support is a disaster yes, but if they are prioritising user security over tickets then I'm all for it. Not a vendor so can't personally see their issues as my own but the Bitcoin withdrawals are working fine for me and just took a while yesterday. Are there any real serious issues that would require immediate attention?