This is my first order so I don't know how Dispute thing works. I ordered stuff on TR.
Shipment Selected:EMS (10 Days).
It's been in transit for 20 days now and last update was on 26/08/2017 that says "Departed from export office" on the EMS website.
On china post tracking it says "Item returned from export Customs/Security" (Status: On Route)
I've extended the date once but now only 2 days are left and it'll be Autofinalized.
Can I dispute and say I want more extended days for waiting for its arrival? Or that's not how Dispute system works.
I know sometimes packages take time and all but what if the package got lost or something and let it get to auto finalize.
Vendor's reply on September 8:
From the tracking we can see that it hasn't arrived in your country yet. Please give it more time to arrive. It is very difficult for us to calculate the average shipping time to your country because we only get maybe 1-2 orders there per month...
One negative Feedback from total 9:
https://image.ibb.co/jbRmDa/123.png
Thanks!
EDIT:
Opened a support ticket, asking for extended days. Also messaged the vendor and asked same thing.
Thanks for replies.
The vendor even recognises that it hasn't arrived yet. Believe me, you'd be in a worse decision if they ignored you
Message the vendor and TR support asking to extend. If they refuse/ ignore you, dispute dispute dispute
For all you know, when it arrives, there could be an issue and you won't be able to say anything about it