Sorry for bad English .
I made this topic because i think it a good thing or a guide to help anybody that made mistake. And how to identify your self when you lose your user because of scam .
And What do you need to send to support to made them easily to identify your account safe both time .
(But how ever besafe put pgp and enable 2fa)
For my mistake is i online alot on moblile phone and it hard to lock in while have 2fa . But i know it not an excuse . But i think it a mistake how ever the scammer doesn't deserve to get people money . It's not right . So he will keep scam more and more if he success the first time .
First when you know you was hacked. From what happen to me .
The link that i usually push (I usually use this web for 3 month and it was advestising on reddit too .) It show you http://agorahooawayyfoe.onion but when you use your mouth point at the link it(the location will be on left bottom of your screen) the link take you to the phishing site . That is the same us the real one . When i was in the phishing site it the same as the real one doesn't have pin code (Remember Login dont have to type pincode ) So i cannot login when i type. When i refresh the page it have 1 more too fill in it pin code . Then i know now i was get hacked.
.The first thing you should do is . Prepare your self a empty account that already register (Please Prepare not eveydays is a good days .)
Get your information ready . And send ticket or report problem send it all so it easily to verify .
2.1 Your information why you get hacked and why it happen .
2.2 Your pin code and ex-pincode . You last password and your ex password maybe your first pin code and first password too.
2.3 Your ex pgp key .(If you ever have and the days you get hacked have somebody pgp code on it .) tell them that it not my the hacker activate pgp the days i get hacked .
2.4 The History of bitcoin address that you deposite and withdrawl too and amount and when (Find it at the website that you purchase btc )
2.5 Your order . E.G. I order 3 Porn dvd from reddit vendor 7 btc and 5 News paper from reddit vendor 2 btc , I order custom order from reddit vendor 50 btc . What order still on escrow what order you fe .
2.6 a referral link maybe your account was invite from your main account for register . e.g. MY ACCOUNT ABCAD1 gave a referral invite register link to ABCAD2 .(This explain the relationship of your account )
2.7 A history of your message who do you talk to . What story .
2.9 First and last welcome message .
This is all i can think to proof that you are the owner of the account .
Thanks you for reddit space And thanks for a big help from MODERATOR Satoshi- and -lobali for helping me alot .
FOR MY SITUATION NOW .
- AGORA :
I don't know how agora support work . But the ways they working are not supporting user or vendor they supporting scammer .
I have been hacked by phishing link. And already identify my self that i'm the owner of account agora support ask me to wait .
AGORA :
Agora Support: We will be able to do a password reset and remove the PGP login once the account is inactive for more than x days. (Deletable when >17 days old) 2015-07-05 20:19 UTC (T-xdays)
Now it over 2-3 days that i have to wait .
So i message them .
Agora Support: USERXXXX was last logged into 3 days ago. USERAAAA was last logged into today. The accounts need to be inactive for XX days before we can do anything.
What the hell i don't get it . It didn't login . The hacker PGP Still on and still hacker password.
I don't get it . If he still login everydays so i don't get my account back ?
In nuclues they verify and they already gave it back 7 days ago . But agora is better but i don't know what is going on.
WHY DON'T YOU DO IT IN EASY WAYS.
I ALREADY VERIFY MY SELF . SO LOCK THE ID . IF HE'S THE OWNER HE WILL CONTRACT YOU SHORTLY .
IF IT GOING ON LIKE THIS . HE IS LOCKING IN EVERYDAY SO I DON'T GET MY ACCOUT BACK SURELY .
U WANT TO SUPPORT USER OR YOU WANT TO SUPPORT SCAMMER .!!
The ways they doing force me to message scammer to nagotiate.
More question then nuclues when indentify . But not helping anything at all.
- NUCLUES : Finish verify my self Thanks you ...... Get account back already
Already activated 2FA ON AND PGP . Will update .... Thanks you .... Wish everybody get there account back and it a big lesson for me .
Still nothing reply from support of this 2 market .
Which they gonna here customer voice .