I got scammed from FrankMathews on AlphaBay and I was told to go on the forums and open up a dispute. I have tried multiple times to talk to the admins on there and all they keep doing is giving me false promises and moving my thread to a different section. Long story short they have been completely useless anytime I have ever needed anything on AlphaBay. Thinking it might be time to go back to Agora, because AlphaBay and their admins are terrible. Instead of answering or even attempting to answer my claim they moved my post to a section called "time-wasting drama". Stay away from AlphaBay ever since they started this auto-finalize thing everyone has been getting scammed. This is coming from someone that used to vouch for AlphaBay all the time. Stay away from them for any non-digital information, everyone else on the site is a bunch of scammers and the admins don't even attempt to help you when there is a problem.
Only had 2 disputes ever and they settled mine in my favor in 6 days. It was EVO took a month. That sucked especially since the vendor didn't even log in the whole time it was in dispute.