This started ages ago when I'd tried to place an order. It took the BTC out of my wallet, and said I'd paid more than the amount (eg. 0.00143BTC out of 0.00101BTC), despite not even having that amount in my wallet. At one point it placed two orders, each for a different product, and I'd paid for both in full, despite only having the BTC for one of them.
Obviously neither order was accepted because on the vendor's side it said I'd only half paid for each order. He refunded both and I placed the actual order.
As for the other orders that didn't duplicate, it said I'd paid more than the amount, but still said "Partially paid" despite taking ALL my BTC (on occasion it took all my BTC, but said It had only taken some of it).
The vendor was non-communicative, and the support team was slow in response until eventually me support messages just weren't sending. I had to create a new account and message them through that one, after which my normal messages began working. Did they block me and unblock me?
The vendor who I'd been trying to place the order with wasn't communicating and just refunded the order every time this happened, but I think when it's refunded they take a transaction fee.
I had $50 left over in my wallet two days ago, and yesterday I log on to find I only have $9.33.
I have messaged the support team twice in the last 48 hours and I have no response.
Once this ordeal is over, I'm not using Zion again and I think a market warning should be placed on them for this dodginess. If I'm the only person this has happened to, I'd be very surprised.
Zion's affiliate payout scheme is f****d as well.
A while ago, I set up a bitcoin address on their profile for commissions to be paid out. Market says it will be automatically done once the balance reaches $100. OK. As of this writing, I have had almost 0.02 BTC in there for weeks; well over $100. (Never mind how weird it is to implement in dollars, due to the fluctuating BTC price. Compare Hansa's auto-payout every time balance hit 0.01 BTC)
I have yet to receive a penny to my pre-set bitcoin wallet.
Anyone home? /u/zionsupport