Helix -----> Evo Bitcoin's Never Came

So I moved over to useing Evo from agora as i wanted to buy from boomers. Last night I moved my bitcoin's from Electrum to my helix acount and then to evo. Three hour's later only BTC 0.1092 had came through to my Evo. So i just went to sleep hopeing it would be done by this morning. I just woke up there now and went on to Evo to order and it's still only BTC 0.1092 out of my 0.3278. What should I do ? Email Evo or Helix ?


Comments


[5 Points] iamjustsomejerk:

This is actually more of a commonly faced issue than you might realize. Evo deposit addresses are only good for one deposit before they get changed. This isn't compatible with helix (helix light, however, is compatible with evo) because they send coins to a single address over multiple transactions. Send a message to Evo support. They can help you get your coins deposited into the right place.


[5 Points] gramsadmin:

Regular helix is compatible with Evo if you check the box that says "send only one transaction, use for Evo and shared wallets" on the withdraw fom


[1 Points] themchanges:

You sent multiple transactions to Evo from Helix, I think. Contact Evo's support and they will fix you up. Next time, make sure to send only one transaction.


[1 Points] gramssupport:

Hello,

you probably forgot to check that "send only one transaction, use for Evo and shared wallets" box.

Your coins were sent as multiple transaction, so now you must contact EVO support and tell them what happened. And don't worry, they must just move your coins from another wallet.

GramsSupport