I used SIGAINT email for a btc exchange and have coins stuck there. Can you please suggest an idea to recover the coins without raising any flags?

So long story short, I am able to login to my exchange account but when I try to withdraw the money, the exchange sends a 2FA code to the email - which happens to be sigaint.

With the mail service down there is no way to get the code, so am not able to withdraw my coins.

Yeah I know it was dumb leaving coins on the exchange but I used the account for day trading and suddenly sigaint went down :/

Now What do I ask them over support inorder to get my account back? I dont want to tell them that I used sigaint or TOR, coz they may think Im using the exchange to move darknet coins or for money laundering

Anyone had similar experiences please help a fella out! Cheers


Comments


[5 Points] throwaway_danknat_88:

Day trading isn't illegal. Why not just use your real name in the first place?


[3 Points] Just4theDrama:

I mean its not excactly a secret you used sigaint as 2FA adress. Its known anyway. What they might assume, its not what are facts. So contact support


[2 Points] throwahooawayyfoe:

I dont want to tell them that I used sigaint or TOR, coz they may think Im using the exchange to move darknet coins or for money laundering

Too late! They already know about it and have it on record. You told them about it when you used your sigaint email to register the 2fa on your exchange account in the first place. Just make a support ticket and ask them to disable the 2fa requirement so you can re-enable it using a different email provider. People lose access to email accounts all the time. This isn't a weird thing for them. As long as you can correctly answer all the verifying questions they'll ask you (likely things like current account balance, info about recent trades, assigned deposit address, last address withdrawn to, etc...) to make sure you're really you, you won't have a problem.


[1 Points] shillface:

You gotta man up and ask support. Only other option is spending 3-4 years in hacking school so you can hack their servers and reset your email address yourself.

They will probably want some form of ID verification.


[1 Points] murderhomelesspeople:

Do you have all the identifying info for the account? You may be able to get something going by contacting support with everything, but it's gunna be hard, how many coins?


[1 Points] Psychedelogical:

If it's that important to you, you'll need to get a fake ID that matches the information provided to your exchange.