I was locked out of my Alpha Bay account because I entered my pin incorrect 5 times since, I have not used it in many months. I thought it was a 4 digit pin not a 6. I know my pin now that I know that. I contacted support to have them unlock my account so I could input the correct pin. Since I cant find my mnemonic they just straight up deleted my account and kept my BTC. Now I'm out 2k which is a serious hit for me. They even deleted my forum account. All I was looking to do was buy stuff not withdraw money. I have screen shots to prove I had an account with 4.5 coins with my user name in it. I have been a part of this community since the original silkroad. I tried to talk to support and they delete my account take my 2k because I input my pin wrong 5 times and forgot some sentence.
edit: here's proof of what I am saying. I still know my PGP, user name, password, and I know my pin as well. I am still looking for my mnemonic but, I think it is crazy that I couldn't spend my coins that I just deposited because of not knowing my mnemonic. I know everything else and I am obviously not trying to scam. So now they just get to keep all my coins? I have been around since the original silkroad and have never experienced this. I know overall it is my fault but, they could work with me if they wanted to.
https://anonfiles.com/file/dcce59c438c7a5e2b4b5cf4a93881ce4
https://anonfiles.com/file/b2969af32fb96f5d2989897aa7a582f0
Why in the world would you leave 4.5 Bitcoins sitting in a darknet market account for MONTHS?!?!