cant log on to nucleus any more

so i logged on to nucleus using the market superlist link on sidebar, bought my bitcoins and transfered them to nuclues account, everything went smoothly untill i tried to make a purchase. it came up with the message account suspended due to pin reset.(i hadnt reset my pin) so i thought id try logging out then in again, however it came up with the message captcha wrong, tried it again now its saying username or password is incorrect. i would assume phishing scam but i only use nucleus site and only ever use the superlist link, any one have ideas or are able to help? thanks in advance


Comments


[2 Points] BahWhatever666:

Same exact thing happened to me. I mean EXACTLY the same. You didn't get phished or get malware -- it is a "bug" in their system. To get access to my account that got messed up, I created a new account, created a support ticket from the new account that explained the problem with my old account and after they verified with me it was my account (by asking me what some of my nucleus deposit addresses were, so try to have those handy), they unlocked it and I got back in and all my coins were there. Nucleus resolved it within 48 hours.


[1 Points] sapiophile:

I would suspect malware. Are you using Tails like you should?


[1 Points] elemandro:

Thought I'd update, support got me back into my account and all my btc has been withdrawn, look like it's time to revamp my opsec