customer wants a full refund.. advice

Soo.. a lot of people have either read my reviews, received my product, etc.

I've got acustomer who bought a gram.. and sent a refund request because it is melted/ "unsmokable". I know it's not unsmokable.. It IS however possible that he got one of the handful of g's I sent out that was not quite as solid as I advertised. (a problem which I will avoid in the future).
Do I: A: give him a full refund so as not to risk bad feedback.. B: partial refund? C: tell him that I really dont think he got a bad deal for $20... and the community more or less seems to agree.


Comments


[15 Points] VNDRRVWTHRWAWY:

Partial refund? How can a concentrate be unsmokable? That's bs. Even if it's messy, it's not that fucking hard to pick it back up.

I had 2 grams of your stuff and it wasn't really collected all in one, but I scraped it off and got probably 99% of it. Not gonna bitch about it.

A gram of concentrate for 20 dollars and it isn't exactly as he likes it so he complains. You shouldn't have to refund him at all, but to keep him happy you should give him 50%. To give him a full refund to keep him happy is ridiculous. I don't know what the fuck he expected buying "peanut butter wax".

This isn't fucking amazon, guys. Amazon can do this kinda shit specifically because they have so much money and product to do it with. These are vendors operating on an illegal level. Why must we troll them with false requests to scam them off their heard earned money?


[8 Points] None:

Tell him to put his shit in the fridge for 20 minutes and fuck off


[5 Points] RosyPalm:

It IS however possible that he got one of the handful of g's I sent out that was not quite as solid as I advertised.

Then good customer service says you eat the $20. Or tell him your going to personally select the best gram you've got on hand right now and ship it out with your apologies and a thank you for bringing the problem to your attention so you can avoid it happening in the future.


[3 Points] None:

Complete bullshit. So you get the nail glowing and drop this on there and nothing happens? This person is fucking ignorant.

If it were me I would winterize it with hexane then sell it for $50 a gram.

I thought i saw this was CO2 extracted which I would also call bullshit. Thought that vendor has supercritical extractor and it produces wax is funny as hell. Never seen that. Always comes out as oil like or like epoxy. Stickier than shit. Messy. Comes in syringe. Edit. this is true in the 40+ dispensaries/collectives I have visited. Maybe differnt elsewhere.


[2 Points] bigtimetimmyjim22:

How much is your feed back worth to you? I think if really want to maintain the feedback partial reship is probably the best option.


[1 Points] throwahooawayyfoe:

he's just complaining about it because it's not up to his standards. tell him to toss it in the freezer for a little bit so it hardens up. if that solution isn't satisfactory for him, give him a 50% refund and offer 10% off on his next purchase. i would only ever give anyone a full refund if they didn't receive their order at all.


[1 Points] 13tom13:

depends how much you value your feedback, also if you can respond to the feedback you could give him a partial refund and if he gives a bad review say your side of the story. If your a vendor with decent product the 1 blip shouldn't put many customers off - especially if you continue to get good feedback in the meantime. I would say if he got worse grade than you usually sell but still got something they shouldnt be unhappy with a 50% refund


[1 Points] None:

[deleted]


[1 Points] DNMd:

I think I know the guy you're talking about, honestly I probably wouldn't refund him. As it's only $20 though fuck it.

Do you ship to Canada? your stuff looks great, would love to test it out/review it


[1 Points] None:

Not the kind of custy you want.. i understand wanting a refund for a 1-2-3 hundred dollar order.. but a refund on a 20 dollar order?? Unless it's completely bunk.. i understand from a vendor pov but what a bitch buyer


[1 Points] ThrowThatAwayAT:

yea, good for you Chron!

eat the 20$ & fuck the twat that whines!

Id even offer to reship to him, as to keep his mouth shut, but you have shown here, you're a stand up Vendor. I will be ordering from you very soon! and leave a review as I have all other Top Notch Vendors!

GLWS


[1 Points] Cartel530:

probably got thick tell him to put it in parchment paper and roll it back it out.


[0 Points] Chroncentrates:

lol. but seriously. As a vendor.. bad feedback can be brutal. It's not really worth the $20 to me to have less than perfect feedback. Buttt.. I kinda feel like he's got me up against a wall.. and I don't really like that.


[0 Points] None:

[deleted]


[-7 Points] throwaway6969777:

D: dox him