hansa order

i regular buy from hansa and this is the first time that happened to me i tumbled my coins, purchased order on hansa, sent them to the address (got confirmation from my wallet) i clicked on i've paid its been an hr and there is nothing in my cart (usually it says processing or what not) it says on the website that processing is slow or sth (is that meant for me?) or is my btc lost? if thats the case, how do i get in touch with hansa?


Comments


[2 Points] smeckinv:

The blockchain is backed up.


[1 Points] janustrap:

Back on my wallet it says "unconfirmed." Did i lose my btc bc it didnt go through in 15 min for order?