so i cancelled an order on traderoute that was still unaccepted by the vendor that was about $30usd. I click on the tx ID and look over the details of the transaction. it say's that the "refund to customer" is 100% and that everything went smoothly. however, i was only refunded $2. i have no withdrawals on my account and my total btc wallet balance isn't even at $30. why has traderoute skimmed like $28 off of an order i cancelled that never even got accepted by the vendor? my funds should've been in escrow and simply returned to my wallet...
update: resolved
maybe ask them?