I put in my pin wrong a few times and my account and wallet was totally locked. I was told to provide pin and the 12-word sequence for proof of ownership, so I did, and you know what I got in response?
Here's the response I got while I have like $140 sitting in my locked wallet.
https://postimg.org/image/dr5ao9tp9
Does this seem fair?
Sigh... give me your ticket number and I'll have a look