SORRY TO ALL OUR CUSTOMERS - WE CURRENTLY CANT ACCESS OUR TAILS/PGP/WALLET/JABBER/ETC - Info inside thread & Help wanted

Dear customer and colleagues,

Yesterday out of nowhere our TAILS persistent files became unaccessible. Whenever we enter our correct password it keeps on loading forever, where as we enter a wrong password it gives a ''drive cant be unlocked with this password'' message. We left it running for +- 12 hours to see if it would unlock, but we havent been successful so far.

That means that we dont be able to recover and resume business (ship orders, answer to messages, confirm our identity through PGP, provide track and trace keys, etc) until we have recovered out data.

We have a backup with our data, but due to the holiday season and the location it is stored, we wont be able to do this before januari 1. We know our way around tails, but are not experts. So that is why we are not going to mess around with this by ourselves but will wait for another trusted vendor we work together with to see if he can magically copy/transfer/extract the files we need. But with it almost being christmas, that will also take a couple more days at minimum.

We are truly truly sorry for this mess and will figure out a find to make up for this when we get to resume business.

We hope you all have a great Christmas, holiday and new years regardless.

Love,

EYD

(any help/tips/tricks/fixes woudl be greatly appreciated! If you are that person that is able to fix these problems, we will give you $150 store credit, we are available every now and then to answer questions )

/u/typeface_dnm


Comments


[13 Points] None:

[deleted]


[8 Points] MLP_is_my_OPSEC:

Did this happen after an automatic update? It does happen sometimes. Back up your data, and do a manual install to the same USB drive. Your persistent storage should still be there.


[2 Points] throwaway12-ffs:

wow Ive seen this vendor not be able to access their data a few times (different excuser each time)


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[2 Points] Al1ce1nunderland:

Have you tried creating a new Tails usb and importing your persistent to that?

So copying the persistent volume to a fresh install of Tails


[2 Points] gebthesnake:

The persistance configuration file gets redundant sometimes. You need to essentially make a new one through the console and a pseudo installation.


[1 Points] basjin:

/r/tails/comments/5v9mqb/stuck_on_persistence_log_in_screen/

?


[1 Points] DJrAdOx:

Create a fresh tails on a different USB, boot it, create a fresh new persistent. After the reboot Boot to tails, unlock new persistent and connect your old tails USB (with the corrupt persistent Volume). Launch the disk Manager and mount your old persistent, tails should recognize it. There are good howtos, it is the same procedure if you have to manual copy your persistent Data to a new tails...


[1 Points] freshlysquosed:

You can PM me if you need more help.


[1 Points] MindfulChem:

(any help/tips/tricks/fixes woudl be greatly appreciated! If you are that person that is able to fix these problems, we will give you $150 store credit, we are available every now and then to answer questions )

Gave you the fix in your last post:

https://www.reddit.com/r/DarkNetMarkets/comments/7lhdxw/tails_problem_encrypted_drive_cant_be_opened/drmog3v/?context=0

You'll need to mount your persistant volume from somewhere else, preferably another copy of tails.

On a side note, if you haven't already , put EVERYTHING in keepassx. PGP keys, wallet keys, advertisements, returns address/names, etc etc etc.

This will become a lifesaver when stuff like this happens. KeepassX is one of the rare things that seems to be solid when other shit fail and it's conveniant to move one file and backup everything you need Also makes backing up extremely quick - you can just create a LUKS (what tails uses) encrypted drive and toss Keepassx on it in case your main drive messes up.

Oh yeah...your password to logon to reddit...Keepass is supposed to know that, not you ;p


[1 Points] Xxavieer:

Did you solve this?

In case you didn't and to exclude some potential points of failure, can you provide some details, please: Can you login without persistent enabled?

If that's not possible: Are you able to change tty and start a new x-session and login then? I don't know, how familiar you are with linux, so some explanation about that one: When you're stuck on the login screen, press Ctrl+Alt+F2. You'll end up with a console login. Type in "amnesia", hit enter -you'll be prompted for your password then. Password is "live". This should log you in in text mode, type in "startx" to start the graphical interface. If neither works: Any error message in tty?

Also, can you still set an admin password in tails greeter or is that inaccessible as well?

I have to work a lot the next two days, so bare with me if I don't answer immediately, but I'll get back to you by Wednesday night at the latest (your timezone) if you still need help.

Edit: Aside from trying to kill your flash drive for good by leaving it plugged in while it was desperately trying to unlock your persistent for 12 hours in a row, have you tried anything else without success in between?


[1 Points] redmistcool:

how can contact you guys i need to place my order asap shoot me new wickr\ best regards


[1 Points] redmistcool:

i placed my order already via inbox sent btc and no answer hopefully they are working and i didnt get scammed stay tuned


[1 Points] redmistcool:

Please reply wickr please


[1 Points] redmistcool:

6 days waiting for my tracking Number and You answer me on wickr like you dont have idea what im talking about: Sorry for the late reply, if you may have noticed on /r/eydirect our tails drive got corrupted at a very bad time. We've got everything back and working again

We made the deal on wickr not on the eyedirect site

And i paĆ­d You already please refund me my Money or send me tracking Number


[-1 Points] SingleTabs_Vendor:

Happen to me before as well, eventually it solved itself. Shitty


[-1 Points] InvernessHQ:

EXIT SCAM!

Naa kidding... hope you fix it