Had a sale a month and a half ago. Shipped and arrived within a few days. No issue with delivery. Customer has concern with product. We respond to help the day the message was received. We asked a few questions for clarification and offered a suggestion to improve the experience.
A few days pass and they respond that the issue they had was no longer an issue. They had figured out a better way to pop/use/inject/smoke/drop the product and regarding our offer to reship/refund they wrapped their last comm. with "Thanks just the same! No worries"
Skip ahead a month and they leave shitty feedback claiming all sorts of factually incorrect shit. They mention how terrible we are and they hated the product blah blah blah.
Vendors/Admins/Mods/INFORMED customers: How can/should we respond to this?
We feel we did everything A+ and when they said we didnt we offered to refund their money or reship the product they had troubles with and they declined.
What's the best/worst way to handle situations as these?
Love, yourfriendlyinternetsubstanceprovider
Its most likely a competitor.
Just ask the admins to take a look. They can see your entire history with the customer.
Have a look at the customer's feedback from vendors. Is it all from one vendor? if its agora, you can often tell which vendor by the number of sales and rating.
Temporarily change your feedback for the customer from a 5 to a lower number.
Look on the vendor's feedback page, and see which customers who left feedback have lower ratings. You may find that the shill account which was sacrificed in a "kamikazi review" purchased many times in the vendor's first week of trading.
Change your tormentor's feedback back to 5/5, then hand your data to the admins to investigate.
If you had to do a reship, you will definitely know the vendor's name and address. Its probably a scammer, because vendors don't need to buy drugs. Why would I buy meth? If you are a member of a vendor's association, this needs to be added to their "pink list" of suspicious or banned addresses.
If a customer says that the drugs you sent were unusable, but you know that they are great and they probably used the lot, try this:-
Tell the customer that you will happily give a full refund. You are going to send them a stamped, addressed envelope, addressed to a trusted regular customer with a pair of scales.
They need to put the unused portion of drugs in the envelope and post it. When your "trustee" gets the drugs and confirms that less than 50% was consumed, you will immediately give them a 100% refund.
At this point, the customer usually says "forget it", and departs hurling abuse over their shoulder at you.
They used all the drugs, but didn't want to pay for them and were counting on vendors never having a returns deprtment.
Your best customer is your returns department. They will happily receive 0.74g of a drug for free.