Had messages from them asking me to re-send my queries without PGP (this could be general practice though) also packs seem to be heavily delayed from a couple of us over at /r/DNMUK who have ordered.
Looking at their recent feedback, it's not looking too good, but I will update everyone if anything turns up.
It is definitely NOT general practice to ask people not to use PGP.
thank you for keeping the community informed. I agree, looks fishy