I've placed an order on Zion about 3 hours ago, and immediately paid the order from a segwit electrum wallet. The payment now has 12 confirmations, but according to Zion it has not been paid. I have checked that the address is correct, on Zion it even gives me a link to a block explorer that shows the transaction with 12 confirms. I'm a bit pissed since in less than an hour the invoice will expire, my order will not have gone through, and my bitcoin will have gone down in value, not to mention I will have to go back and forth with support just to get it returned.
Anyone have this issue before and have a solution? I have contacted support, still waiting on a response there.
I've never used Zion as a customer, only as a vendor.
I'm surprised you say the invoice is about to expire. Are you sure you're not confusing Zion with Tochka?
I have an unconfirmed order right now that used a >100 sat/byte fee and its been that way for three days. I fully expect it to sit there until its 14 days old and rejected by the network.
Also vending on Tochka I know it has a 12 hour expiration period on the invoice/order.
So you see my confusion.