I was wanting to purchase something for a friend. He was paying for it but needed me to do it as he wasn't comfortable using a DNM. I was looking around for a new exchange and a website recommended cex.io. So I decide to try it. One of the biggest mistakes of my life. I went to buy the Bitcoins and on top of having a high conversion they charge $4.50 USD commission. So I go through that. Then I go to withdrawal the Bitcoins and it says account must be older than 48 hours or verified. So I verify it, spending 20 minutes uploading photos of my licence. Then within seconds it says "Verification denied. Try again in 30 days". So it wasn't even checked by a person. So then I try to sell it back to USD and withdrawal that. The sell price is heaps lower than the buy price. Plus they once again charge a commission of $4 USD upon withdrawal. So basically it went from $140 AUD to $110. So I check my account and the money hasn't been received. I knew I wouldn't have much luck but figured there would be no harm in writing a support ticket. It said the ticket had been sent but when I go to view tickets it says that I have no tickets. So now I've lost $140 of my friends money. I know I'll get the $110 back eventually but he needed the stuff by Thursday. To those who stuck around, please don't buy from them. They're horrible.
EDIT: Not sure why somebody downvoted me for this. I'm not as much bagging the company as I am trying to stop people from making the same mistake as I did. I know it's just as much my fault for not doing enough research. I've spent over $500 on DNMs but I was looking for somewhere new. Coinbase wasn't allowing me to buy Bitcoins.
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