Customer Service |
Description |
[ ]+5 |
Superb - Polite, prompt, ensures satisfaction |
[ ]+4 |
Good - Professional, exhibits customer care |
[ ]+3 |
Satisfactory - Adequate responses, resolved issue |
[ ]+2 |
Marginal - Subpar communication, partial resolution |
[ ]+1 |
Bad - Poor communication, no resolution |
[X]+0 |
Awful - Abusive responses, no resolution |
Product Quality |
Description |
[ ]+5 |
Highest purity - highly potent |
[ ]+4 |
Mostly pure - potent |
[ ]+3 |
Minor cut or impurity - strong |
[ ]+2 |
Cut and/or impure - medium to weak |
[X ]+1 |
Almost entirely cut - very weak |
[ ]+0 |
Possibly bunk - no effect |
Processing: |
Description |
[ ]+5 |
Processed & marked shipped in 24hrs |
[X]+4 |
Processed & marked shipped in 48 hrs |
[ ]+3 |
Processed & marked shipped in 72 hrs |
[ ]+2 |
Package is late |
[ ]+1 |
Package is very late |
[ ]+0 |
Never received package |
Price Value |
Description |
[ ]+5 |
Excellent - great value & low cost |
[ ]+4 |
Moderate - worthy value & fair cost |
[ ]+3 |
At-market - neither good nor bad |
[X]+2 |
Below-market - so-so value, high cost |
[ ]+1 |
Exorbitant - low value, excessive cost |
[ ]+0 |
Rip-off - little-to-no value, unjustified cost |
OPSEC/Logistics |
Description |
[ ]+1 |
Single (but effecive) Vacuum-Seal |
[X]+2 |
Multiple Layer Vacuum-Seal |
[X]+1 |
Mylar and Visual Barrier |
[ ]+1 |
Decoy Utilized |
[X]+1 |
Proper NETSEC/PGP |
TOTAL: 50% / 100%
Summary/Narrative: First order from Hansa, first order from vendor. Processing times were fine, shipped in 48 hours and arrived promptly. Packaging and stealth were on-par with any reputable DNM vendor. Product quality is TERRIBLE. Except for one sizable nug all nugs were tiny, dry and crumbling, and nearly 1/4 of the baggie was nothing but shake trim. Smoked a bowl to verify, and sure enough, awful flavor, no potency other than leaving a sizeable headache. Doubtful the nugs are Blueberry Kush - the shake sure as hell isn't. Sent a message to vendor per their profile in hopes of resolving positively and recieved a hostile reply with "it's literally impossible for us to have sent that to you because we literally don't have trim or shake and our bud doesn't have any either."
"Impossible" or not, it doesn't change the fact that this stuff is crap. I've been using DNM since SR1 and this is easily the worst weed I've gotten. Don't take my word for it, though, check the images. I normally wouldn't post a picture of packaging with pictures of product, but did so vendor can recognize their packaging. When I opened it, it had clearly been topped off with shake/trim (0.8 grams worth). If vendor had tried to make things right I would have left positive feedback on market and a neutral review here, but with that kind of attitude over a few bucks worth of weeds means I'll be warning others about vendor and buying from someone else.
tl;dr - Paid $40 for top-shelf blueberry kush, recieved low-to-mid quality product, vendor won't take responsibility. PASS.
(edit: blueberry, not blackberry)
What's up dude.
TnT here.
We opted to go with a resounding "no" because our bud is full nugs. We also don't have any policy set for shake/trim. Sorry that our message was taken the wrong way, it was meant more as a list of statements rather than any passive-aggressive tones. Perhaps we could have worded it differently to get the message across.
I'm sorry your experience was less than stellar. We don't mean for anyone to have anything less than an amazing experience with us, and I certainly hope that this experience doesn't force you away from Hansa. There's a lot of good vendors out there with, admittedly, much better bud than us. SFTreats, Overmind, ECC, etc. all have wonderful strains, albeit for a higher price.
However, we don't send out popcorn nugs or trim, which is what made our response curt because you had specified "trim," which triggers in our minds "scam." So perhaps there may have simply been a lazy teammate who saw the bottom of the bag and say "fuck it..." Furthermore, we've been entertaining everyone who has a complaint, and we think that it may be better to just issue a blanket "no, leave feedback" so that we can improve ourselves rather than saying "yes, just please leave positive feedback, yes." It's important for the public to know the issues that others may be having, and it's important to see that we've improved. It's important to be public and transparent so that we can't scuttle away with shitty service and say "mea culpa, here's money or a reship to make up for it" and still get positive feedback.
Thanks for reading, and I certainly hope that your experience around the DNMs is better than the one you had with us. I also sent you a PM in response to your response to me on Hansa if you're interested in reading it.
Wishing you the very best,
TnT