They are really enjoying the holidays, considering the market has dozens of users reporting problems with it.
User over here: /r/DarkNetMarkets/comments/3yjd11/eic_timed_out_and_my_coins_are_gone_help/ has a similiar problem too.
I'v potentially lost over 5 bitcoin. support does not repond at all and the minions working for them are all saying the admins/support are on holiday and will be back "soon"
Been 7-8 days now with no reply from them Also the minions baned me from the chat box for talking about the situation every 24-48 hours.
If you are who I think you are, it's because you weren't "talking", you were bitching like a fucking child.
They aren't AWOL, it's the holiday season and they can take time off if they want to.
Others are having the same problem with smaller amounts, until you hear that Support are actually answering others AKA ignoring you then you can bitch constantly but until then it's evident they are on holiday.