[Vendor Inquiry][Agora Support] When to contact Agora support? First time issues.

When should I take an issue to agora support? I've never had to do this before. I have never had any problem with this vendor prior.

I placed an order 2 weeks ago (Domestic order, with Xpresspost). Here's what happened

Upon order I asked about tracking info, vendor says it is provided as necessary, Xpress is 2-3 days. 1 Day later vendor changes status to Confirmed, and sends me a message saying my order will be shipped within 24-48 hours.

I message them 3 days later and ask if it has been shipped yet. They respond the next day that they will have tracking in the night or the AM. No message arrived.

I message the day after asking for the tracking info as it should have arrived by now. No answer. I email them, no answer. I ask the next day again, now they finally reply and say it was shipped and they will check for tracking.

They now change the order to shipped (T+1week). I say thanks, I would appreciate the tracking as all other things from that time had arrived. No answer.

Nor did they 2 days later when I asked again.

The next day I send a paragraph long message to them via email and on the order. Polite however. Saying how I was starting to get worried at the lack of communication and how I felt I was being avoided and not given straight answers. I also said how I had received 3 regular mail envelopes sent at the same time or later, and another Xpresspost. So clearly Canada post was not slow.

This finally gets an answer. They say "It was sent yesterday , maybe expect it by tuesday , sorry for the delay. " Always so short and vague. I say thank, I appreciate them recognizing their mistake and trying to resolve it, but that i didn't like being ignored etc, I understand if you're busy but some recognition is nice. I ask for the tracking, and that they could send it over email if they don't want to over the market. No answer.

The next day I ask,"it was sent Thursday 15th with XpressPost?" and if he minded to share the tracking with me. Again no reply.

I notice that the auto finalize was running down so I added a PS - can you extend the auto finalize? and THIS of all things gets a reply. "Extended." But avoids my questions.

What is the deal with that? Definitely is avoiding the questions and being vague. Plus I needed this asap, hence why I ordered express. I even asked if we could go with an overnight/next day option, but we settled on Xpress. Frankly I would have wanted a refund at this point, not a reship. This seems very sketchy. Should I notify Agora support?


Comments


[2 Points] hugsfordrugs:

Definitely use the "Dispute" option that should be available. If I understand it correctly (I've only had to do it once and even then it was confusing and didn't really make sense), you and the seller will then need to discuss what you feel is a reasonable solution. If you come to an agreement then it's all over, and if you can't find a compromise I think Support then comes in to make a ruling. Not 100% sure on that last part because in my case, the vendor gave me whatever I wanted.


[2 Points] dreadlocks1221:

I'd give him until tomorrow. Have you checked the guys profile since then to see if anyone else is complaining about not getting their item? I've had this happen twice with two vendors, the first guy tried to give me some tracking to prove it was sent, but it showed being a different zip code then what I sent him. He said he would reship after I filed a dispute, but instead I got a refund and never heard from him again. Meanwhile his feedback was coming in all 0s for people not getting their orders either when he had previously had all 5s. The second time this happened, I was one day from filling a dispute, but the package had finally come almost a week late. Some vendors are fucking slow for whatever reason, but don't let it auto finalize before your get your item.