Once an order has been accepted, there is a window of time for shipping before the transaction autofinalizes. That window of time is not the same for every DNM site. Some DNM sites only give a week.
Humbolt Farms is a big volume seller. If the shipping window on a particular DNM site is only a week, he often can't get it delivered in that time frame. If the buyer lets it autofinalize, he may then ship it. If the buyer freezes the escrow and requests a resolution, he doesn't ship.
At that point, Humbolt submits a resolution proposal. If you accept the proposal, the coins move out of escrow and your order becomes a FE order. Again, at that point he may ship it.
If the customer does not accept the proposal, Humbolt lets the order die and it never ships, except he never tells anyone. Now the buyer must get the DNM to release the escrow funds back to their wallet and start over.
This seems to be happening to a number of people lately. Maybe from Humbolt's perspective, it's the smart thing to do, because if a buyer freezes escrow and he ships anyway, the buyer may never bother releasing escrow.
The end result is a lot of buyers never get their order, and they don't know why. They start sending messages asking for tracking, asking where the hell is my pack, and he never answers those. At that point the buyer has no idea what happened, and they start to imagine the worst, ie; shipped to the wrong address, seized, etc, creating a lot needless paranoia.
If you trust HF, you might as well FE and hope he acts in good faith. If you can't trust him (and a lot of people don't), you should choose another vendor.
Title sounds like one of those ridiculous buzz feed ads