I placed an order with Miss Norco Vendor 1 week ago. Stupidly, I ordered overnight. Since that order someone opened a dispute after they refused to sign for their own overnight order, possibly raising suspicions of the post office.
How long do I wait before opening a dispute? It might just be a simple mix-up but I can't get a hold of her. The vendor has logged in but has not read any of my messages. Since my order about 5 other people have left positive reviews.
Now, I don't want to be that guy who jumps to conclusions but a werk without contact is a little aggravating. Any advice? She told me she has tracking numbers for all overnight deliveries so this is doubly frustrating.
You are definitely being patient, a week is well beyond normal expectations for an express package. However, I had one show up after 3 weeks, and a few that have taken more than 7 days. Post office is dog slow and express ain't a money back guarantee.
Miss Norco is the best vendor I've ever come across so I bet she's just overwhelmed at the moment with a flood of orders and emails. Seriously, any other vendor and I'd suggest dispute right away, but with her I feel like there's no way she will do you wrong and it just may take time for her to get around to your messages.