In January I was having some problems with my payments and for some reason the staff on Zion got pissed at me just for asking them for help. Here's the latest messages between us: https://imgur.com/a/HIoKB I still haven't gotten my bond back and there's still a small amount of XMR in my account that isn't being sent.
I really liked Zion, and I've told many people it was one of the best markets up atm, until I had to deal with the rude and unprofessional staff. I've been told others have had similar problems with them, and it seems to me they no longer care about their reputation. I'd stay away from Zion.
UPDATE: They finally responded to my xmr issue. They haven't mentioned my bond but I may be getting my xmr.
When you apply for your vendor account it states the bond is non refundable